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InTown Suites Extended Stay Newport News VA - I-64

2.5 star property

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Photo gallery for InTown Suites Extended Stay Newport News VA - I-64

Premium Room, 1 Queen Bed, Accessible | Private kitchen | Fridge, microwave, stovetop, freezer
Desk, free WiFi, wheelchair access
Desk, free WiFi, wheelchair access
Front of property
Combined shower/tub, towels, soap, toilet paper

Reviews

5.8 out of 10

Popular amenities

  • Kitchen
  • Free WiFi
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
11 Old Oyster Point Rd, Newport News, VA, 23602
  • Patrick Henry Mall
    ‪3 min drive‬
  • Riverside Medical Center
    ‪6 min drive‬
  • Christopher Newport University
    ‪7 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪36 min drive‬

Room options

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Desk, free WiFi, wheelchair access

Traditional Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | Desk, free WiFi, wheelchair access

Premium Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed, Accessible

Desk, free WiFi, wheelchair access

Premium Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

Desk, free WiFi, wheelchair access

Traditional Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed, Accessible

Desk, free WiFi, wheelchair access

Traditional Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Desk, free WiFi, wheelchair access

Premium Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Desk, free WiFi, wheelchair access

Traditional Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

InTown Suites Extended Stay Newport News VA - I-64

Hotel in Central Newport News
Along with laundry facilities, this smoke-free hotel has free self parking and a vending machine. Weekly housekeeping is available.
InTown Suites Extended Stay Newport News VA - I-64 offers 109 accommodations. Accommodations offer separate sitting areas and include dining tables. 49-inch flat-screen televisions come with satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided weekly.

InTown Suites Extended Stay Newport News VA - I-64 features a vending machine, laundry facilities, and an elevator. Onsite self parking is complimentary.

InTown Suites Extended Stay Newport News VA - I-64 is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable/satellite channels

Food and drink

  • Dining table
  • Freezer
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 6:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Crestwood Suites Hotel Newport News
Crestwood Suites Newport News
Crestwood Hotel Newport News
Crestwood Suites Newport News Hotel Newport News
Crestwood Suites Newport News Hotel
InTown Suites Newport News/Williamsburg
InTown Suites Extended Stay Newport News VA I 64
InTown Suites Extended Stay Newport News VA - I-64 Hotel
InTown Suites Extended Stay Newport News VA - I-64 Newport News

InTown Suites Extended Stay Newport News VA - I-64 Reviews

Reviews

5.8
Rating 10 - Excellent. 53 out of 397 reviews
Rating 8 - Good. 90 out of 397 reviews
Rating 6 - Okay. 102 out of 397 reviews
Rating 4 - Poor. 63 out of 397 reviews
Rating 2 - Terrible. 89 out of 397 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Edward

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Apr 2024

10/10 Excellent

Stefanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2024

6/10 Okay

Danzella

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator don't work
Stayed 7 nights in Feb 2024

6/10 Okay

Cassaundra

Traveled with family
Liked: Staff & service
Disliked: Amenities
I like the location
Stayed 9 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service

Disappointed

While the staff were wonderful (Miss Denise was fantastic) the room and building were less than expected. The bed was thin and uncomfortable. It felt more like sleeping on an old pull out couch. The room was on the 4th floor and the elevator was out of order with no indication of when/if it would be fixed. It never was the entire week we were there. For an extended stay style hotel there were no utensils, pots/pans, etc. additionally, we were provided with two towels and two washcloths (no hand towels) and had to clean them ourselves in the pay laundry. Worst of all, there was a permanent cloud of pot in the halls. It was so bad at times that it came into the room. We regularly opened the window to air out the room.
Stayed 7 nights in Jun 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and clean
Stayed 14 nights in Mar 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a non smoking room, but was told I would need to pay extra for a nonsmoking room when I checked in and only one roll of TP would be provided by the hotel during my 10 day stay any extra was on me. Really? Even if you confirm late check-in through Orbitz, the office closes at 7:00 with this chain. It is close to lots of places to eat, cheap gas and the Warehouse clubs and places to shop. I was working, so I don't know about Sightseeing stuff.
Stayed 11 nights in Mar 2021

10/10 Excellent

herchell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay

Was Avery nice stay the staff is friendly and helpful the only complaint was the internet connection is slow
Stayed 24 nights in Nov 2020

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll never stay there again

That place was very dirty
Stayed 7 nights in Aug 2020

6/10 Okay

Maggiw

Traveled with family
Liked: Cleanliness, staff & service
Stayed 14 nights in Jun 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Uniqueness about property is never be Security. Enjoy the surrounding nature experience with accessible shopping locations.
Stayed 28 nights in May 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Unique about InTown Suites is hospitality service of Room Attendants/Housekeepings' beyond expectations customer service. I like/love the laundry room including its up-to-date technology that's remarkable!
Stayed 28 nights in Apr 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2020

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Staff was very friendly, room was clean and spacious
Stayed 14 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m seeking a full refund for my reservation charges. I arrived to this location to check in February 4th at 6:45pm eastern time. The office was already closed and the after hours duty representative said he could not do anything with regard to checking me in. I was left stranded with no lodging and no alternative. Upon attempting to check in on February 5th and complete the remainder of my 10 day reservation (confirmed checkout on February 14th), the front desk representative stated that my reservation had been cancelled and there were no available rooms to honor my reservation. I was left stranded for a second night in a row with no alternative. This is completely unacceptable, as I was charged for two nights of a reservation that were not honored. This transaction and all associates credit card charges must be refunded immediately. Thank you. I can provide any supporting documentation if necessary. Original Expedia reservation confirmation and itinerary # was 7518728873369. This was for the 11 Old Oyster Point Extended Stay Newport News VA I-64 property.
Stayed 10 nights in Feb 2020

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Good value for the price.
Stayed 7 nights in Jan 2020

4/10 Poor

Khuong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveler

Stayed 7 nights in May 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was in a bad need of repair and updates, was embarrassing to ask family to stay there
Stayed 3 nights in Apr 2019

8/10 Good

John

different

wants you learn it was a long term stay hotel you could see why there was more paper work
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

6/10 Okay

Brian

Liked: Property conditions & facilities
Disliked: Staff & service

Don't Expect Hotel Service

I stayed at Inn Towne Suites for 11 days. A maid came in one time out of eleven days. I never received any toilet paper for my entire stay, and had to purchase my own. My key card did not work on the weekends. The front desk hours are Monday-Saturday from 10 am to 8 pm. Additionally, the night manager attempted to enter my room at 2 am on the day I was to check out. I can't even begin to explain that!
Stayed 12 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Ok, but not great

The hotel was ok, not bad but ok. The room was clean but the hotel it's self had s strange smell to it. The elevator and the stairs needed a good cleaning. It was good for the price. I liked the stove and refrigerator in the room and the bathroom was nice as well
Stayed 2 nights in Jul 2017