4/10 Poor
Daniel
Aug 22, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we checked into had a terrible smell of body odor throughout, as well as the hallways and elevator area it smelled like airplane food. We asked to switch to a new room which they kindly accommodated but the second Rumm they transferred us to was even worse it had a slightly less body odor stench, but it had a large discoloration on the carpet. They clearly had recently covered up a stain. We then requested to go back to the original room as it was larger and felt a little cleaner despite the smell. After spending the first night there in our prepaid night stay we decided to leave early and check into another hotel. We weren’t able to get a refund through Expedia because the customer service through Expedia is a nightmare. It is very difficult to get a hold of a live agent over the phone. We lost the second night but if we were to stay it would have ruined the entire trip.
Daniel
Stayed 2 nights in Aug 2025
