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Sheraton Brooklyn New York Hotel

4.0 star property

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Photo gallery for Sheraton Brooklyn New York Hotel

Exterior
Reception
Room, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Reception
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
228 Duffield Street, Brooklyn, NY, 11201
  • Barclays Center Brooklyn
    ‪16 min walk‬
  • Brooklyn Bridge
    ‪2 min drive‬
  • Brooklyn Cruise Terminal
    ‪5 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Presidential Suite, 2 Bedrooms

  • 525 sq ft
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)
  • 525 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 525 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

7.2 out of 10
Good
(7 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

8.0 out of 10
Very good
(75 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

8.0 out of 10
Very good
(183 reviews)
  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Balcony

  • 190 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Double Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 200 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Brooklyn New York Hotel

4-star Brooklyn hotel close to Barclays Center Brooklyn
Along with a restaurant, this smoke-free hotel has a bar/lounge and WiFi in public areas. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Sheraton Brooklyn New York Hotel offers 321 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. 42-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Brooklyn hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is available for a surcharge. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Concierge services, limo/town car service, and wedding services can be provided.

Sheraton Brooklyn New York Hotel is a smoke-free property.

Avere - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Avere

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar near toilet (23 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2010
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 150.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per accommodation, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel
Sheraton Hotel Brooklyn New York
Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel Hotel
Sheraton Brooklyn New York Hotel Brooklyn
Sheraton Brooklyn New York Hotel Hotel Brooklyn

Sheraton Brooklyn New York Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 581 out of 1254 reviews
Rating 8 - Good. 324 out of 1254 reviews
Rating 6 - Okay. 160 out of 1254 reviews
Rating 4 - Poor. 86 out of 1254 reviews
Rating 2 - Terrible. 103 out of 1254 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Nathalia

Stayed 1 night in Apr 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2025

10/10 Excellent

Mack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have zero complaints about the Sheraton in Brooklyn.
Stayed 1 night in Apr 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay!
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service

Not terribly helpful or empathetic

I hurt my knee and had to cancel my trip, and asked if they could do something for me (I had booked a non-refundable rate). They refused, charged me the entire amount anyway, even though they could have easily sold my room. Our group had reserved 7 rooms total for the weekend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Carlos Delgado

Stayed 4 nights in Apr 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Felicia

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is the worst property to carry marriot upon arriving i noticed 3 employees at one side of the desk. Manager i assume , concierge guy and another employee they never help ask if i needed assistance and or greeted me when i arrived with 5 bags. 10 days stay was the worst stay. Would go up to desk ask for a plastic spoon evelyn was so lazy to get up she tells me she could have it sent up well as you know it never arrived. No business centern.The best employees at this facility were the custodian staff who clean the room. They were very polite. Welcoming every morning and eager to do they job.. somewhere the front desk staff needs to take lessons . There was one African american lady i didnt get the names who had to always and i mean always wait on evwryone. No matter who else was working with her. They routed mainly all guest to her unless they felt it was somone they need to serviced... Elevator gets stuck while im trying to come down from 12th floor and no one knows anything when you call front desk then when i hung up on her. She turned key card off so i couldnt back in room so now we just standing in hallway. Another nice guy staying there call from his cell to say we are stuck and she told him he would have to walk down. 12 floors now He told her that i had lots of bags and they needed to send help. A guy came up look at my cart and said no turned around n went back down. Now mind you i have a flight to catch abd one again noone coukd explain.NEVER again
Stayed 9 nights in Mar 2025

4/10 Poor

ThanhThuy, Stafford

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was 75 degrees in NY and there was no AC bc the building is old and they have central HVAC. Receptionist desk was too tall so I was talking to the back of a computer monitor upon my arrival. We had to go to the side to see their face. Room vinyl floor plank had a gap, the wardrobe drawer would not close properly and kept coming out and I can imagine me tripping over and falling at night. Pillows are so old that they were flat as a pancake. Informed the front desk of all of this but new pillows and fan came but didn’t help much.
Stayed 4 nights in Mar 2025

10/10 Excellent

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very warm, inviting and helpful.
Stayed 1 night in Apr 2025

6/10 Okay

Freda

Stayed 3 nights in Mar 2025

4/10 Poor

Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities
Good location and staff very helpful. But room was very small and amenities scant. Couldn’t adjust room temperature either. Bed very comfortable and lots of outlets. Small cafe in lobby was very good but no nighttime service.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gatlin

Stayed 1 night in Mar 2025

10/10 Excellent

Janessa

Stayed 4 nights in Mar 2025

10/10 Excellent

Nicolas

Stayed 2 nights in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Mar 2025

4/10 Poor

Jonida

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were so small and uncomfortable. Staff was very nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Victoria

Stayed 3 nights in Mar 2025

10/10 Excellent

Raquel C.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best staff ever, always super accommodating. Rooms clean and so may amenities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Suresh Chandra, Bangalore

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Mar 2025

8/10 Good

Brian

Stayed 4 nights in Mar 2025