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Sheraton Brooklyn New York Hotel

4.0 star property

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Photo gallery for Sheraton Brooklyn New York Hotel

Exterior
Reception
Lobby
Bar (on property)
Room, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk
$198
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
228 Duffield Street, Brooklyn, NY, 11201
  • Barclays Center Brooklyn
    ‪16 min walk‬
  • Brooklyn Bridge
    ‪2 min drive‬
  • Brooklyn Cruise Terminal
    ‪5 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Presidential Suite, 2 Bedrooms

  • 525 sq ft
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 2 Double Beds

7.6 out of 10
Good
(7 reviews)
  • 525 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 525 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

7.2 out of 10
Good
(7 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

8.0 out of 10
Very good
(84 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

8.0 out of 10
Very good
(194 reviews)
  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Balcony

  • 190 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Double Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 200 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Brooklyn New York Hotel

4-star Brooklyn hotel close to Barclays Center Brooklyn
Along with a restaurant, this smoke-free hotel has a bar/lounge and WiFi in public areas. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Sheraton Brooklyn New York Hotel offers 321 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. 42-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Brooklyn hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is available for a surcharge. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Concierge services, limo/town car service, and wedding services can be provided.

Sheraton Brooklyn New York Hotel is a smoke-free property.

Avere - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Avere

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar near toilet (23 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2010
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 9:00 PM to 9:00 AM
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 150.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per accommodation, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel
Sheraton Hotel Brooklyn New York
Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel Hotel
Sheraton Brooklyn New York Hotel Brooklyn
Sheraton Brooklyn New York Hotel Hotel Brooklyn

Sheraton Brooklyn New York Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 647 out of 1350 reviews
Rating 8 - Good. 324 out of 1350 reviews
Rating 6 - Okay. 183 out of 1350 reviews
Rating 4 - Poor. 93 out of 1350 reviews
Rating 2 - Terrible. 103 out of 1350 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Edward

Business traveler
Needs refreshing. Sort of tired carpet. We received a handicapped room. Not great shower. Leaked over the entire floor. No counter.
Stayed 3 nights in Jun 2025

10/10 Excellent

Quirico

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent. Location is great and it was very clean with cleaning services on daily basis. Highly recommended.
Stayed 5 nights in Jun 2025

6/10 Okay

Nuzhat

Stayed 2 nights in Jun 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Chedelande

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Sabrina

Business traveler
Liked: Cleanliness, property conditions & facilities
This is a good property to stay if you want to be in the middle of everything and have access to shops, stores, and restaurants. The only reason I didn’t rate it higher was because the elevator situation is not ideal and the onsite restaurant was closed so there was no in hotel dining options as I thought there would be when I booked. But the staff are extremely helpful and very friendly. The rooms were very clean and comfortable. And it served its purpose for what I was there to do in Brooklyn. I do recommend it.
Stayed 4 nights in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Jun 2025

8/10 Good

Charlene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking was too expensive. No discount for hotel
Stayed 2 nights in Jun 2025

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Close to public transportation and food options.
Stayed 7 nights in Jun 2025

8/10 Good

Barbara

Basically a good clean room. However, a few details need attention. The iron leaked and the ironing board cover not padded. No hooks anywhere for hanging pj’s. Only one bedside lamp. If reading in bed on the other side you’d have to get out of bed to turn off the floor lamp on that side.
Stayed 3 nights in Jun 2025

6/10 Okay

Piotr, Los Angeles

Stayed 1 night in Jun 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We didn’t get what we boooked

We reserved a room with a king-sized bed and were given a room with two double beds. When I pointed out their mistake, the night manager said there was nothing he could do. All of the rooms with king-sized beds had issues with cooling, the temperature in the room was 80 degrees or more. No compensation, no alternative. Is this hotel really a Sheraton ?
Stayed 1 night in Jun 2025

8/10 Good

dhinu

Traveled with family
Liked: Cleanliness, staff & service
The shower head was fixed in one setting. The temperature kept changing from cold to hot at a given setting. Room service kept leaving just two coffees, even when we had asked for more.
Stayed 3 nights in Jun 2025

2/10 Terrible

anthony, Clinton

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was not friendly. The shower was broken. The phones didn’t work outdated.
Stayed 1 night in Jun 2025

6/10 Okay

Hemantkumar

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2025

4/10 Poor

Edlira

Traveled with family
Disliked: Cleanliness, amenities
The room was dirty and sheets werw not changes. Switched to another room and the shower was dirty and not cleaned properly. The housekeeping lack cleanliness. Very poor costumwr service. This is not how a Sheraton hotel should be run. No amenities or even serv8ng any coffee in the lobby. The next door hotel has coffee and snacks for their guests. Very poor service
Stayed 2 nights in Jun 2025

4/10 Poor

Josefa

Traveled with family
Disliked: Property conditions & facilities
The AC was broken. We slept in the heat. We were promised another room but then told the room was taken and no other accommodations so we left and stayed with a relative.
Stayed 2 nights in Jun 2025

10/10 Excellent

Derek

Stayed 1 night in Jun 2025

8/10 Good

KerryAnn, Centennial

Liked: Cleanliness, property conditions & facilities
Very professional service.
Stayed 3 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jump Up, Get Down

The hotel was clean, the staff friendly, and the room quite spacious and affordable. A splendid time was had by all.
Stayed 2 nights in Jun 2025

2/10 Terrible

Ruben

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff clean rooms (only complaint is the noise outside all night but I guess that just NYC) the are has a lot to do easy to travel
Stayed 3 nights in Jun 2025

6/10 Okay

griselda

Traveled with family
Disliked: Property conditions & facilities
Upon arrival we did not know the AC was not working in the hotel as we tried to turn on the AC. The hotel staff were able to get us a room at a sister hotel and were given a nice room very close by that made up for no AC.
Stayed 3 nights in Apr 2025

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning unit in the room (1810) worked well but was very loud.
Stayed 2 nights in Jun 2025

8/10 Good

Natalia

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Convenient spot to access by subway from JFK AIRPORT.
Stayed 3 nights in May 2025