4/10 Poor
Jorge
Oct 8, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience – Did Not Meet Expectations
My recent stay at Moxy NYC Downtown was unfortunately below expectations. Upon arrival, the room conditions were less than satisfactory. The television did not function at all, and when a maintenance staff member was sent to address the issue, the cables and box were left exposed, giving the room an unfinished appearance.
In addition, we attempted to contact the front desk several times without success, which made resolving issues particularly frustrating. The room’s curtains also malfunctioned repeatedly, allowing bright light into the room at night and making it difficult to rest properly.
Overall, the stay was quite average despite the premium price. I had expected a higher standard of comfort and service from this property, and was disappointed that these issues were not better managed.
Jorge
Stayed 2 nights in Oct 2025


























