6/10 Okay
Allison
Oct 8, 2025
Liked: Cleanliness, staff & service
I was in 4 rooms before I could unpack. Room 1 on 5th floor-beds were messed up, like someone had napped on them; Room 2 on 2nd floor-water in sink didn't work; Room 3 (actually same room as #1) back to 5th floor-phone was not connected and there was no phone cord. Room 4 on 14th floor. Room was fine. Had early checkin and didn't get settled in a room until almost 4. The front desk was great, but clearly the services leave something to be desired. Did not have 2nd luggage racks when they were needed. Also got no break on the cost, even though it was really inconvenient trying to check in and find a room that was actually ready to check into. Never had any experience like this with any hotel anywhere. The location is great though and Gatsby's Landing, the restaurant next door is wonderful.
Allison
Stayed 3 nights in Sep 2025
























