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DoubleTree by Hilton New York Times Square West

4.0 star property

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Room, 2 Double Beds, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout drapes
Reception
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet friendly

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Madison Square Garden
    ‪8 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(121 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(25 reviews)
  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.8 out of 10
Good
(16 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(5 reviews)
  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 246 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(11 reviews)
  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)
  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 219 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, River View, Corner

  • 246 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton New York Times Square West

4-star hotel in Manhattan
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wired and wireless Internet access is available for a surcharge. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

DoubleTree by Hilton New York Times Square West is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Secured self parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 937 out of 2432 reviews
Rating 8 - Good. 562 out of 2432 reviews
Rating 6 - Okay. 455 out of 2432 reviews
Rating 4 - Poor. 209 out of 2432 reviews
Rating 2 - Terrible. 269 out of 2432 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Christal

Stayed 3 nights in Mar 2025

10/10 Excellent

Demet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Darryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable and convenient to Time Square. Room was small but its new york so its expected. Overall a great stay.
Stayed 3 nights in Mar 2025

8/10 Good

Ramon

Stayed 4 nights in Mar 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Nancy

Stayed 1 night in Mar 2025

10/10 Excellent

trivet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is expensive at the hotel and once parked you cannot move the vehicle until your day of checkout if you decide to move your vehicle before you have to pay again
Stayed 1 night in Mar 2025

2/10 Terrible

Melony

Disliked: Cleanliness, staff & service, property conditions & facilities
didn’t like it.
Stayed 1 night in Mar 2025

10/10 Excellent

Edwin, Philadelphia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area and close to shopping
Stayed 3 nights in Mar 2025

6/10 Okay

Yingqi

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
- The water is not clean, it has white small bubbles. - doesn’t have microwave - doesn’t have refrigerator - the towel is too old (too rough, not soft) - the area is under construction (was walking while raining till the entrance)
Stayed 2 nights in Mar 2025

8/10 Good

Lucas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2025

4/10 Poor

alan

Traveled with family
Some of the staff were very rude. When ask for things like towels to help remove water from floor that leaked from shower or another hair dryer because ours had burning smell from electrical..
Stayed 4 nights in Mar 2025

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

yenice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at DoubleTree by Hilton, and my experience was a mix of positives and areas for improvement. One of the highlights of the hotel was the inviting and vibrant atmosphere in the lobby. It created a wonderful first impression and served as a great place to relax or meet with family and friends. Speaking of family, this hotel is particularly family-friendly, which made our stay even more enjoyable for everyone in our group. However, there were a few downsides to note. The room we stayed in felt quite small, which was a bit disappointing, especially when traveling with a group. Additionally, the location wasn't as convenient as we had hoped, making it somewhat challenging to explore nearby attractions. Lastly, some parts of the hotel could benefit from maintenance and updates, as a few things needed fixing during our stay. Overall, while there were some drawbacks, the hotel's family-friendly vibe and the pleasant lobby environment made up for certain shortcomings. With a few adjustments, this hotel has the potential to be an excellent choice for travelers.
Stayed 5 nights in Mar 2025

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
It was an OK hotel. I think it could be upgraded a little. Beds are a bit hard, and we had no room service all week.
Stayed 5 nights in Mar 2025

10/10 Excellent

Rachel

Stayed 1 night in Mar 2025

4/10 Poor

Vickey

Disliked: Property conditions & facilities
There were no available ice machines and no directions and explanations for where the ice machines were the room was like a matchbox
Stayed 3 nights in Mar 2025

8/10 Good

Grecia

Stayed 1 night in Mar 2025

10/10 Excellent

Cinthia

Liked: Cleanliness
Stayed 3 nights in Mar 2025

2/10 Terrible

Karina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Worst Hotel

The service at this hotel horrible. Some of the most racist employees ive ever witnessed. The condition of the rooms is not good. We paid for a premium room and they tried to give us standard rooms. Check in starrs at 3 but our rooms were not ready till after 630pm. The restaurant staff was nice but the food was disgusting for 25.00. The geat in my room did not work and to fix the problem they provided a space heater and nothing else was done on the issue. If you get room 3617 dont expect heat or AC. The bedding amd towels are old and worn out and hard and with no heat, decent bedding would have been nice. I did ask to speak to a manager and never heard back from them. Roof top bar had nice views but it looked trashy with another bad attitude employee. Its tricky to get to only one side of the elevators have access and of the 2 one was always down. So one single elevator. The location is great but there were other hotels on the same street that could be better stays. Part of our trip experience was ruined with all the isuses we had. In toyal our group had 4 rooms and all of us had room issues, one even had restaurant charges that werent his but his room was changed so many times that could have been the problem. Coffee ran out at the to go side and they offered to sell the less than half a cup to us for 5.00. That was like umm what. No thanks keep it. I can't say it enough, this place was horrible. Bad hotel managers are setting a bad example for the staff and it shows.
Stayed 3 nights in Mar 2025

8/10 Good

Paul

Stayed 2 nights in Mar 2025

4/10 Poor

DeAngela

Traveled with group
Liked: Cleanliness, staff & service
Our rooms outlets didn’t work, so they bought an extension cord. The ac didn’t work had to call for that as well. I feel before you put someone in a room everything should be checked. Especially for the price we’re paying. I really enjoyed Cole he was very nice and super attentive to the requests we needed. The other blonde lady Jane was nice too. I felt like mark kind of had an attitude maybe it’s his demeanor idk. He tried. But it’s ok we stilll love mark!!! My friend jacket was also taken from our room. The staff could care less said house keeping probably took it on accident which maybe true, but they didn’t bother to contact house keeping. So overall if it wasn’t for the staff members I mention the whole experience would have been 1star shout out to those 3 they would be the only reason I stayed again.
Stayed 3 nights in Mar 2025

6/10 Okay

Marichelle

Liked: Cleanliness, property conditions & facilities, room comfort

Not what I expected

Don’t expect to check-in earlier than 3pm. One of the young ladies at the desk was rude when I attempted to ask a question. They will hold you bags complimentary until your room is ready. Music was way too loud in the lobby, Another guest came all the way to the lobby to say she went looking on 4 floors and couldn’t find any ice. Rooms were made daily and thankfully. This cannot be the DoubleTree Hilton Brand.
Stayed 3 nights in Mar 2025

6/10 Okay

jordan

Traveled with partner
Liked: Staff & service, amenities
Staff was friendly, no complaints there. Here’s where they can improve: 1. There’s no sweep under the doors, so you can hear everything in the next room or in the hallway, you can see shadows of people walking…why there are no sweeps under the door, or why the doors aren’t closer to the ground, I have no idea. Terrible. I’m sure the whole floor heard me and my gf having fun at 3AM. 2. The shower leaked water out onto the floor and they could not fix it while I was there. Should have requested a new room but I had already unpacked. Had to put extra towels down right outside of the shower door so the whole floor wouldn’t be covered with an inch of water. 3. The iron put a nice black stain in my white t shirt. The bottom of the iron had tar or burn marks on it and I didn’t notice before ironing. I requested a new one and hotel staff quickly brought a new one in. 4. Outdoor bar is temporarily not in service, not a huge deal but maybe would have liked to have known that before booking. Rooftop is still open to go out and look around/smoke/drink but the only bar up there is indoors, and there was only 1 bartender…nice lady but, took a long time to make drinks…she needs some help. 5. Had to ask them to come vacuum the room after walking in…wasn’t like there was a used condom anywhere, but the room was not vacuumed at all and if it was, very poor job. I’m assuming it was overlooked because the staff seem like they work hard. Wouldn’t stay here again.
Stayed 3 nights in Mar 2025

8/10 Good

Dwayne C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; however, the cookies were hard, the shower was tight, and the drain was backing up water.
Stayed 1 night in Mar 2025