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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Exterior
Bar (on property)
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk
$209
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Radio City Music Hall
    ‪5 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

View from room

Room, 1 King Bed (High Floor)

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | View from room

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
CIVILIAN Hotel
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 1,823 reviews
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About this property

citizenM New York Times Square

4-star hotel in Manhattan
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and coworking spaces.

Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM New York Times Square has designated areas for smoking (fines may apply for smoking in non-smoking areas).

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Reviews

citizenM New York Times Square Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1401 out of 1862 reviews
Rating 8 - Good. 319 out of 1862 reviews
Rating 6 - Okay. 81 out of 1862 reviews
Rating 4 - Poor. 35 out of 1862 reviews
Rating 2 - Terrible. 26 out of 1862 reviews

Reviews

10/10 Excellent

Kryssia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Mohammed, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Time Square and other attractions.
Stayed 2 nights in Aug 2025

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Came in during the time when they were upgrading the elevators and the gym. The gym was a big part of why I booked this and was told only a week out that it was going to be closed starting the day before I was supposed to check in.
Stayed 3 nights in Aug 2025

8/10 Good

Carla ines, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend the stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire staff was amazing. Grace and Walter were the best. Birthday trip was a success
Stayed 2 nights in Aug 2025

10/10 Excellent

Madison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

SUNG KU

Stayed 1 night in Jun 2025

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel right on time square , excellent location , steps away from broadway shows, restaurants, bars. Beautiful art deco style lobby with plenty of lounging areas, fun, suiting colors, big, comfortable sectionals, 24/7 open bar, great cocktails, and some food too. Friendly , professional staff . Comfortable bed with high quality sheets and pillows, color changing mood lights, blackout curtain, all digital. Smart design. I will definitely stay here in the future again! Highly recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarah

Stayed 4 nights in Aug 2025

10/10 Excellent

Brenton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great experience
Stayed 2 nights in Aug 2025

8/10 Good

Justyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great and a very inviting lobby. Breakfast was very good too. Great view from the rooftop bar. But rooms are tiny and not particularly intimate with a bathroom area encroached into the room. Area around really busy and noisy.
Stayed 4 nights in Jul 2025

6/10 Okay

Mari, Kentwood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was amazing, especially the staff and the breakfast! On the negative side, the elevators were a problem. Only one of the three elevators worked during our 3 night stay. As expected, the room was small. The placement of the bed was troublesome. The bed was only accessible on one side. My husband had to crawl over me to get out of the bed. Due to this, we will not be returning to this hotel. It is a shame as the staff and everything else was amazing. The location in reference to the theatre district was perfect!
Stayed 3 nights in Aug 2025

10/10 Excellent

Soheil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2025

8/10 Good

Randy

Liked: Cleanliness
Stayed 5 nights in Aug 2025

8/10 Good

ADOLPH

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were a little small
Stayed 1 night in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small but affordable and walkable

I loved the vibe of the hotel but the rooms are very small. Similar to a cruise ship cabin. The hotel is not in the best area, but not the worst. When leaving hotel go right..making a left puts you in a more seedy area.
Stayed 3 nights in Aug 2025

10/10 Excellent

Janice

The staff (and especially the hotel bartenders Ben and Evon) were so awesome! Professional and Sweet and so helpful letting us know what places to visit. The hotel is immaculate and very conveniently located!
Stayed 3 nights in Aug 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I have been here several times and it is always very nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t laugh…. Great pillows! Helpful people, great lobby, comfy clean room. I’d definitely stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

cheri

Stayed 1 night in Aug 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Dan

Business traveler
Liked: Cleanliness, room comfort
Fix the elevators please as it took me 20 min to get to my room
Stayed 3 nights in Aug 2025