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Arlo Midtown

4.0 star property

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Lunch and dinner served
Meeting facility
Rooftop terrace
Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet friendly

Explore the area

Map
351 West 38th Street, New York, NY, 10018
  • Madison Square Garden
    ‪6 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

9.4 out of 10
Exceptional
(36 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Urban)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Urban)

8.8 out of 10
Excellent
(131 reviews)
  • 170 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Terrace

10.0 out of 10
Exceptional
(12 reviews)
  • 240 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (City)

Room, 1 King Bed (City) | View from room

Room, 1 King Bed (City)

9.0 out of 10
Wonderful
(200 reviews)
  • 170 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

8.2 out of 10
Very good
(19 reviews)
  • 170 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.0 out of 10
Wonderful
(372 reviews)
  • 170 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible

Room, 2 Double Beds, Mobility Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mobility Accessible

7.6 out of 10
Good
(5 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

8.8 out of 10
Excellent
(187 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Arlo)

Suite (Arlo) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Arlo)

  • 490 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible, Terrace

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Accessible)

Room, 1 King Bed, Mobility Accessible (Accessible) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible (Accessible)

9.2 out of 10
Wonderful
(50 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Arlo Midtown

4-star hotel in Manhattan
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.
Arlo Midtown offers 489 accommodations with safes and complimentary bottled water. 55-inch LED televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a 24-hour business center, 2 meeting rooms, and coworking spaces.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Onsite parking is available (surcharge).

Arlo Midtown is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Atrium Bar - This lobby lounge serves lunch and dinner.
Coffee Bar - Onsite coffee shop. Open daily.
Breakfast Room - Onsite restaurant. Open daily.
ART Midtown - Onsite rooftop bar. Reservations are required. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 50 per day)
  • Secured, covered valet parking on site (USD 80 per day)

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ART Midtown
  • Atrium Bar
  • Breakfast Room
  • Coffee Bar

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 34.43 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15.00 to 35.00 per person
  • Covered self parking fee: USD 50 per day
  • Covered valet parking fee: USD 80 per day
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Arlo Midtown Hotel
Arlo Midtown New York
Arlo Midtown Hotel New York

Arlo Midtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3957 out of 5624 reviews
Rating 8 - Good. 1132 out of 5624 reviews
Rating 6 - Okay. 324 out of 5624 reviews
Rating 4 - Poor. 107 out of 5624 reviews
Rating 2 - Terrible. 104 out of 5624 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Hayden

Traveled with family
Disliked: Property conditions & facilities
Shower was broken, couldn’t change the heat and it was burning hot. The bathroom door was broken and would not shut. After day 3 of complaining to the front desk someone eventually turned up to fix the shower temperature adjuster but the bathroom door was not fixed, we had to use a towel to keep it closed when in use which was a shame. Room was a lot smaller than what you see online, it’s not an issue aslong as you’re aware. Cleaners were amazing, nothing was an issue and they kept our room sevoced to a high standard. I probably wouldn’t stay here again due to the maintenance issues.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Would come back again
Stayed 2 nights in Jan 2025

10/10 Excellent

Betty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for one or two nights stay on business. Despite my shoe box size room, it was well designed, carefully considered and comfortable. The hotel has a downtown hipster vibe that is cooler looking than the neighbor and clientele. Very friendly and engaging staff, which makes a pleasant change from other hotels in Manhattan that I’ve stayed in.
Stayed 1 night in Mar 2025

8/10 Good

John

Stayed 6 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Staff & service
An overall good stay - I was a bit disappointed with the condition of my room where the blinds, phone, and sink were not working properly but they quickly rectified the situation and moved me to a new room. Unfortunately the phone was broken here too. A good stay otherwise
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property was amazing with a beautiful restaurant in the building. Along with a bar area with more comfortable seating. Rooms were also very comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

FLEUR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property all around. The rooms were clean and the front desk service was amazing. We had no issues at all and we would stay here again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Anne

Traveled with group
Liked: Staff & service, property conditions & facilities
Great location, attractive hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really love the atmosphere at this hotel. Have stayed a couple of times now and the staff are excellent.
Stayed 5 nights in Mar 2025

10/10 Excellent

John C

Stayed 1 night in Mar 2025

10/10 Excellent

Alexis, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at the Arlo in Midtown. It was only one night, but I felt comfortable in my room. The staff is great and the location of the hotel is great.
Stayed 1 night in Mar 2025

10/10 Excellent

Tayzia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Susie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Dayvid Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a lot of dust where you hang your coats. Very small but expected. We ordered food at 6:00 am and front desk didn’t give us a courtesy notification but threw it away instead. However they made up for it with a credit towards my stay. Staff is lovely and very helpful very safe place. Oh and bartenders were excellent
Stayed 5 nights in Mar 2025

10/10 Excellent

Jennifer R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely return to the Arlo Midtown! Alex greeted us when we arrived at the front desk and made us feel so welcome and then every morning the staff in the restaurant started our days off with the most incredible food! Fernando especially was our favourite server - but seriously the food is IN-sane - huge portions of delicious breakfast treats like overnight oats with coconut cream and pistachio!! Beautiful, fluffy pancakes with mascarpone whipped cream and berries! Avocado toast with perfectly poached eggs! I love having a big breakfast before walking 15-20kms everyday seeing the sights. The hotel was very comfortable and close to the metro stations. Closest hotel to MSG if you’re coming for a game. Also, it just smells incredible when you walk in the door! If I come back I’d ask to stay on a higher floor just because the noise from the lobby started at 7ish. Otherwise an ideal stay!
Stayed 3 nights in Mar 2025

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Bryon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Mark

Stayed 3 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great spot! I stayed here with my two kids (11 and 8) and we walked everywhere from here. The room was perfect for us and beds were comfy. We loved the huge tv in our room. We looooved the hotel restaurant. Breakfast was incredible and set us up for a good day of walking in NYC. We would stay here again in a heartbeat.
Stayed 3 nights in Mar 2025

8/10 Good

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small for 4 travelers. We were on 8th floor facing 38th street and it was LOUD from street noise all night even though a relatively quiet street for the city. Did like the secure elevator access.
Stayed 4 nights in Mar 2025

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a bit cozy but makes up for great location! Everything was walkable and so much to do around the area.
Stayed 3 nights in Feb 2025

8/10 Good

Carla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The entrance and lobby for the Arlo Midtown was welcoming, staff friendly, and rooms were clean and well appointed. We did have an issue wherein the lobby bartender claimed that she couldn’t make us cocktails despite not closing for another hour (we found this strange - we were returning to the hotel after a broadway show). Also, when we asked for wine glasses for our room later in the evening, we were provided with paper cups. Again, strange. The staff was friendly but not the most helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient location, very clean hotel, comfortable bed and friendly staff. Definitely would recommend staying here while in Manhattan!
Stayed 3 nights in Mar 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025