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Sheraton New Orleans Hotel

4.0 star property

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Photo gallery for Sheraton New Orleans Hotel

Serves lunch and dinner
Serves lunch and dinner
1 bedroom, premium bedding, down comforters, pillowtop beds
View from property
Club Suite, 1 Bedroom | 1 bedroom, premium bedding, down comforters, pillowtop beds

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
500 Canal St, New Orleans, LA, 70130
  • Canal Street
    ‪1 min walk‬
  • Bourbon Street
    ‪3 min walk‬
  • Caesars New Orleans Casino
    ‪7 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(103 reviews)
  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed

8.0 out of 10
Very good
(10 reviews)
  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(23 reviews)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(53 reviews)
  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(86 reviews)
  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Hearing Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | 1 bedroom, premium bedding, down comforters, pillowtop beds

Club Suite, 1 Bedroom

  • 672 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 King Bed with Sofa bed

  • 415 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living room | 32-inch LCD TV with cable channels, TV, pay movies

Executive Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • 415 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds

8.4 out of 10
Very good
(9 reviews)
  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Sheraton New Orleans Hotel

4-star hotel in New Orleans Central Business District
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Sheraton New Orleans Hotel features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, 60 meeting rooms, and limo/town car service. Event facilities measuring 105996 square feet (9847 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Sheraton New Orleans Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Roux Bistro - This bistro serves breakfast and lunch.
Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 42 per night)
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 88 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 42 per night
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Sheraton New Orleans Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 752 out of 1205 reviews
Rating 8 - Good. 255 out of 1205 reviews
Rating 6 - Okay. 90 out of 1205 reviews
Rating 4 - Poor. 66 out of 1205 reviews
Rating 2 - Terrible. 42 out of 1205 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Anne

Disliked: Staff & service, property conditions & facilities

Will not be returning

Reserved a king bed room online. None were available when I arrived. No fridge in room—this is a deal breaker for a solo traveler in a city with amazing food. Obvious stains on ceiling, carpet in hallway. Service was poor—desk staff were surprisingly rude/unfriendly each day. Entire hotel was just loud. For this price point I expected way better.
Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Stayed 3 nights in Apr 2025

10/10 Excellent

Nickelous

Stayed 2 nights in Apr 2025

6/10 Okay

Thomas

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Do not recommend

This hotel is very dated and our room was not the cleanest. Main room was ok, but the bathroom had so much dust and grime in the ceiling vent, tub was permanently dirt stained, the toilet ran for 30 mins after each flush, just not pleasant at all. We were put in a room right outside the elevator doors and directly below the club lounge, so it was quite noisy throughout the nighttime.
Stayed 3 nights in Apr 2025

10/10 Excellent

Gertrude

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back and back again. Super Service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Marty

Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed due to a conference attendance. Was convenient and nice.
Stayed 2 nights in Feb 2025

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very standard decent service
Stayed 1 night in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I did not know that there was no refrigerator or microwave in the room. For the rates that are charged, both of those should be in the room. Hotels that are less in cost and that are not as nice has the Sheraton has both. I did find out we can request a refrigerator. Other than that, I love the hotel and will be staying there again.
Stayed 1 night in Apr 2025

10/10 Excellent

Tyler

Stayed 3 nights in Apr 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like the Sheraton. I've been staying here periodically since I was a kid. Convenient but not right in the French Quarter.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the staff was very pleasant.
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible!!
Stayed 2 nights in Apr 2025

6/10 Okay

Crystal

Na
Stayed 2 nights in Apr 2025

10/10 Excellent

Deborah Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was when I checked out they charged me $25 a day resort fee. This was not even close to a resort!
Stayed 9 nights in Apr 2025

10/10 Excellent

Dasha

Stayed 2 nights in Apr 2025

10/10 Excellent

Cymone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, and the staff went above and beyond to make our stay perfect! This will definitely be our go-to place whenever we visit!
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

We have stayed here several times. The location is perfect, you can easily walk to the quarter in minutes. The only thing that needs updating is the bathtub. They need to be removed and put in walk-in showers. Something a little more modern
Stayed 2 nights in Apr 2025

10/10 Excellent

Bertina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

My stay was amazing. We truly enjoyed our visit and look forward to future visits at The Sheraton!
Stayed 2 nights in Apr 2025

4/10 Poor

Cynthia

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Not worth the money.

It’s not worth the money in terms of the condition of the hotel, over priced for what you get. Our tub got stopped up, looked like black sewage water, and they sent someone who couldn’t fix it, so they gave us another room, still the shower drained slow, the lighting is not good in the rooms, we got charged an extra $25/day for our stay which they explained as a reservation fee. Really close to bourbon but not worth the money at all, def won’t stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacqueline Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Darin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating
Stayed 1 night in Apr 2025