10/10 Excellent
Uta
Business traveler
Oct 8, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel's location, related to the business reason for our visit, is excellent; however, it is also a perfect location for exploring everything New Orleans has to offer. The chosen apartment was spacious, had a great view, and was well-equipped, but it lacked a bathrobe and slippers.
When booking the accommodation, I chose the option with breakfast, which is why the price was higher. On the second morning, at breakfast, I was informed that I needed to present the vouchers that the receptionist had given me upon arrival, but I had not received them. So, I had to go back to the reception and present the Hotels.com receipt to resolve this.
Immediately upon arrival, I announced that I would need a formal invoice in the company's name for both guests due to regulations in our country.
The receptionist informed me that I would receive it on the day of check-out, but I did not get it. Instead, they told me that they would send them to me via e-mail, which they did not do, even after 6 days.
Upon arrival, payment was made immediately for both rooms (exact price stated in the Hotels.com receipt).
However, on October 5th, the first payment was canceled, and we were recharged for an accommodation price higher than what was stated in the Hotels.com receipt.
In the hotel restaurant, you have to wait quite a long time for breakfast to be served, and the staff hardly ever smiles.
Uta
Stayed 6 nights in Sep 2025