This was one of the most disappointing hotel experiences I’ve ever had. Check-in was advertised to begin at 4:00 PM, yet we were not able to access our room until after 6:00 PM. When we finally entered the room, the toilet was clogged. I attempted to call the front desk, but the in-room phone was not working, so I had to go downstairs in person to report the issue.
We left for dinner expecting the matter to be addressed, but upon returning around 1:00 AM, the toilet was still not fixed. When I went back to the front desk, I was told we would have to use the restroom in the lobby instead of our own room, and that the situation would not be resolved until the morning.
This is unacceptable for a hotel that guests are paying to stay in. Between the late check-in, the lack of working amenities, and being denied access to a functioning bathroom in our room, I cannot recommend this property.