The room was clean and comfortable, and the hotel is in a convenient location, which I really appreciated. However, my initial interaction with the staff left a negative impression. When I arrived, I was standing at the front counter in the lobby waiting for assistance with my bags. When I asked if she was ready for me, she responded, “Oh, I didn’t know why you were standing there.” The comment felt dismissive and not at all courteous. First impressions matter, and unfortunately, that experience set the wrong tone for my stay.