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Candlewood Suites New Braunfels by IHG

2.5 star property

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Photo gallery for Candlewood Suites New Braunfels by IHG

Exterior
1 bedroom, desk, laptop workspace, blackout drapes
1 bedroom, desk, laptop workspace, blackout drapes
Exterior
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

$91
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
1471 N Interstate 35, New Braunfels, TX, 78130
  • Place, Comal River
    ‪4 min drive‬
  • Place, Schlitterbahn New Braunfels Waterpark
    ‪4 min drive‬
  • Place, Gruene Hall
    ‪5 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Kitchen Area)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Kitchen Area)

8.0 out of 10
Very good
(1 review)
  • 585 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(2 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchenette

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Kitchenette

8.0 out of 10
Very good
(9 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds

8.2 out of 10
Very good
(12 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Kitchenette

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Kitchenette

  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

8.0 out of 10
Very good
(2 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Mobility)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Communications, Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(2 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New Braunfels by IHG

New Braunfels hotel close to Guadalupe River
A fitness center, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Housekeeping is available on request.
Candlewood Suites New Braunfels by IHG offers 83 air-conditioned accommodations with DVD players and coffee/tea makers. 39-inch LED televisions come with premium cable channels and pay movies. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. This business-friendly hotel also offers a fitness center, a library, and a terrace. Onsite uncovered self parking is complimentary.

Candlewood Suites New Braunfels by IHG is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 75 per pet, per week (maximum USD 150.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1.00 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per week (maximum USD 150.00 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood New Braunfels
Candlewood Suites Aparthotel New Braunfels
Candlewood Suites New Braunfels
New Braunfels Suites
Candlewood Suites New Braunfels Aparthotel
Candlewood Suites Braunfels
Candlewood Suites New Braunfels
Candlewood Suites New Braunfels by IHG Hotel
Candlewood Suites New Braunfels an IHG Hotel
Candlewood Suites New Braunfels by IHG New Braunfels
Candlewood Suites New Braunfels by IHG Hotel New Braunfels

Candlewood Suites New Braunfels by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 389 out of 812 reviews
Rating 8 - Good. 219 out of 812 reviews
Rating 6 - Okay. 101 out of 812 reviews
Rating 4 - Poor. 62 out of 812 reviews
Rating 2 - Terrible. 41 out of 812 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Keaton, Lafayette

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Had to leave early due to River flooding. Wish we could have gotten a refund for the night we didn’t stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Georgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay!

Great place to stay, close to EVERYTHING, clean, bed was comfortable, pillows (eh), tv was a bit of work with no instructions but what will keep us coming back is the front desk woman who was the best! We would definitely stay again for the comfort, cleanliness, great front desk woman and the free coffee!
Stayed 3 nights in Jul 2025

10/10 Excellent

david

Stayed 1 night in Jun 2025

10/10 Excellent

sarah, Crawford

The room was extremely clean. Check in and out was fast and desk clerks were both very nice.
Stayed 2 nights in Jul 2025

4/10 Poor

Sheila

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is not good at all. #1 There are roaches in this hotel, you can’t leave any food out because they will get in them and you may see them napping on your bed with you. #2 The beds are horrible, they have to be 15-20 years old because of all the noise it makes getting in or out of it. If you wake up during the night, be prepared of waking everybody in the room up because that’s how noisy it was. #3 No swimming pool, they actually filled in the area where the pool should have been and changed it to seating area. #4 No breakfast in the morning. Everyone I saw checking in asked the same question, what time does breakfast start?, just to hear we don’t offer continental breakfast. #5 if someone is in a room above you, you will hear every footstep and running sound they make. So try to get on the 3rd floor if you want to risk staying here. And lastly, I went down stairs to ask for towels and the front desk person told me I would have to bring down all my old towels because they don’t have enough for the whole hotel. Yep you heard me right. But what he didn’t realize was that I was in the lobby earlier when another woman came down who was white ( I am a minority) and ask for 8 towels, he ran to get them out of the back with no questions.
Stayed 2 nights in Jul 2025

8/10 Good

ERIC

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great!
Stayed 1 night in Jun 2025

8/10 Good

CESAR H

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Employees are very friendly and happy. It makes for a great start of your day
Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ginger

Stayed 3 nights in May 2025

8/10 Good

Carlos

Stayed 1 night in May 2025

8/10 Good

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was charged about $35 more than I was told I would be, without explanation
Stayed 1 night in Jun 2025

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very clean and quiet. Most comfortable bed I’ve slept on in a hotel. Will definitely stay here again!
Stayed 3 nights in Jun 2025

10/10 Excellent

Joy

Stayed 2 nights in May 2025

10/10 Excellent

April

Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2025

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Kitchen stocked well for cooking.
Stayed 8 nights in May 2025

10/10 Excellent

Melissa

Stayed 2 nights in May 2025

10/10 Excellent

stefany

Liked: Cleanliness, amenities, property conditions & facilities
The room was super nice and clean and it was very silent in our hall, and the convenience of having the snack right there was very helpful
Stayed 1 night in May 2025

8/10 Good

jsoe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2025

2/10 Terrible

Bart

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property had roaches everywhere the parking lot the gym the laundry I saw one so big it had to be 3 inches long terrible cleanliness worst experience I’ve ever had thankfully I wasn’t able to sleep in the hotel
Stayed 1 night in May 2025

10/10 Excellent

Alfred

Stayed 1 night in May 2025

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good!!
Stayed 1 night in May 2025

10/10 Excellent

Paul

Stayed 1 night in Apr 2025