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Best Western Inn & Suites

2.5 star property

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Photo gallery for Best Western Inn & Suites

Pillowtop beds, desk, laptop workspace, blackout drapes
Laundry room
Lobby
Free daily continental breakfast
Business center

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Housekeeping
  • Laundry
$90
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
1493 N I-H 35, New Braunfels, TX, 78130-2816
  • Comal River
    ‪4 min drive‬
  • Schlitterbahn New Braunfels Waterpark
    ‪4 min drive‬
  • Gruene Hall
    ‪5 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Exterior; Upper Floor)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Exterior; Upper Floor)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Exterior)

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Exterior)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Bathtub (Exterior)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Interior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Interior)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Interior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Interior)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub (Exterior)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Interior; Upper Floor)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Interior; Upper Floor)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Smoking (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Smoking (Exterior)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Interior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Interior)

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Inn & Suites

New Braunfels hotel close to Guadalupe River
Along with an outdoor pool, this hotel has a 24-hour business center and a hot tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Best Western Inn & Suites offers 61 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

An outdoor pool and a hot tub are on site.
Best Western Inn & Suites features an outdoor pool and a hot tub. A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, laundry facilities, and express check-out. Onsite self parking is complimentary.

Best Western Inn & Suites has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn New Braunfels
Best Western New Braunfels
Best & Suites New Braunfels
Best Western Inn & Suites Hotel
Best Western Inn & Suites New Braunfels
Best Western Inn & Suites Hotel New Braunfels

Best Western Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 330 out of 970 reviews
Rating 8 - Good. 280 out of 970 reviews
Rating 6 - Okay. 169 out of 970 reviews
Rating 4 - Poor. 98 out of 970 reviews
Rating 2 - Terrible. 93 out of 970 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Locations was great. We had Summer sports weekend in NB. Older BW - the rooms smelled pretty musty. The kiddos kept commenting. Appreciated the fresh towels and trash changing. Kids loved the shower. Could tell it was an older location, but did the job. The ladies we saw working were nice. And the breakfast area was very clean and tidy. Thanks
Stayed 2 nights in Jun 2025

8/10 Good

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was good, staff was very friendly. The hotel was close to the locations we were going to.
Stayed 2 nights in May 2025

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Nice hotel
Stayed 2 nights in Jun 2025

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Stayed 2 nights in May 2025

4/10 Poor

Katherine

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdoor rooms were along feeder of freeway and did not appear safe, so upgraded to inside room # 210 for additional $20. However, was not safe either because door had a hard time locking when exiting room, had to open and close multiple times to engage. Tried to use outlet behind bedside table and plates were not secure and wires exposed, along with much food and other debris behind bed. AC worked well, but could see gaps to outside building through the unit....wet sheetrock surrounding AC unit and shower.....lady working desk was nice but I will not stay again.
Stayed 1 night in Jun 2025

6/10 Okay

Tiffani

Traveled with family and small children
Liked: Cleanliness
Our room was clean and the staff was polite. Breakfast was good. No issues with our key cards. Our neighbors were smoking a lot of weed and very loud.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a three day vacation to Schlitterbahn. The drive from the hotel to Schlitterbahn was about 6 minutes which was great. Kids enjoyed the pool and the breakfast aswell.
Stayed 2 nights in May 2025

6/10 Okay

Leslie

Traveled with family
Stayed 4 nights in Apr 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Rachal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good nice people clean, free breakfastm smoke alarm kept beeping changed batteries 3 times they came the next morning beeping stopped for a couple hours then went back to beeping again no Internet to watch Netflix but other then that it was good and of I come back I'll stay there.
Stayed 3 nights in May 2025

6/10 Okay

Stephanie

Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 1 night in May 2025

10/10 Excellent

Ke'Juan

Stayed 1 night in Feb 2025

8/10 Good

Jessie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was effortless and the room was nice and clean.
Stayed 2 nights in May 2025

10/10 Excellent

Wilskin

Stayed 3 nights in Apr 2025

2/10 Terrible

Omar

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Estevan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly poeple,. Good breakfasts
Stayed 3 nights in Apr 2025

4/10 Poor

Jonathan

Stayed 1 night in Apr 2025

10/10 Excellent

Jesusita

Traveled with group, Business traveler
Liked: Amenities
Great customer service
Stayed 2 nights in Apr 2025

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Apr 2025

6/10 Okay

Corina

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
Tub was clogged. Water filled up around my ankles shortly after getting in the shower. Room felt stuffy. Ac wasn’t cooling properly.
Stayed 1 night in Apr 2025

8/10 Good

Ajo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a few nights. Happy overall. Staff was good and helpful.
Stayed 3 nights in Mar 2025

6/10 Okay

Nilda

Business traveler
It was very clean
Stayed 3 nights in Mar 2025

6/10 Okay

Rosa

Stayed 1 night in Feb 2025