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Remota Hotel

Property class: 4.5

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Photo gallery for Remota Hotel

Indoor pool
Meeting facility
Interior
Free daily buffet breakfast
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Business services
$206
Apr 19 - Apr 20

Explore the area

View in a map
Ruta 9 Norte, km 1.5, Huerto 279, Natales, Magallanes, 6160000
  • Place, Costanera
    ‪18 min walk‬
  • Place, Plaza de Armas
    ‪2 min drive‬
  • Place, Puerto Natales Casino
    ‪2 min drive‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪5 min drive‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, Ocean View

1 bedroom, down comforters, in-room safe, bed sheets

Superior Double Room, 1 Queen Bed, Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, 2 Twin Beds, Sea View

1 bedroom, down comforters, in-room safe, bed sheets

Superior Double Room, 2 Twin Beds, Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About this property

Remota Hotel

4.5-star Natales hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free self parking are also provided. Other amenities include a snack bar/deli, a sauna, and spa services. Change of towels is available on request.
Remota Hotel offers 72 accommodations with hair dryers. Beds feature down comforters. Business-friendly amenities include safes and phones. Bathrooms include shower/tub combinations with rainfall showerheads. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Some rates at Remota Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Remota Hotel features an indoor pool and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning.

2 meeting rooms are available. This luxury hotel also offers spa services, multilingual staff, and a fireplace in the lobby. Onsite uncovered self parking is complimentary.

Remota Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.
Remota - Overlooking the ocean, this fine-dining restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Onsite venue #2 - bar. Open daily.

All inclusive details

All-inclusive room rates at Remota Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Remota

Things to do

  • Designer stores
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2 meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during May, June, July, and August.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Remota
Remota
Remota Hotel
Remota Hotel Puerto Natales
Remota Puerto Natales
Remota Puerto Natales, Aisen Region, Chile
Remota Hotel Natales
Remota Natales
Remota Hotel Puerto Natales
Remota Hotel Hotel
Remota Hotel Natales
Remota Hotel Hotel Natales

Remota Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 129 out of 181 reviews
Rating 8 - Good. 32 out of 181 reviews
Rating 6 - Okay. 7 out of 181 reviews
Rating 4 - Poor. 7 out of 181 reviews
Rating 2 - Terrible. 6 out of 181 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

ANDRES

Stayed 1 night in Jan 2026

8/10 Good

oana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay at Remota Hotel. The room was comfortable and beautifully designed, and the restaurant was excellent — both the food and the atmosphere were highlights of our stay. However, we were disappointed with the handling of a billing issue after checkout. We stayed for four nights, and there was information in the room stating that guests staying multiple nights receive a 30% discount on restaurant and spa services. Because we checked out very early, we forgot to ask for the discount to be applied at checkout. After our stay, we contacted the hotel by email to clarify the situation, fully understanding that it might have been too late to adjust the charges. Unfortunately, we never received any response — not even a message explaining that a refund was no longer possible. A simple reply would have been appreciated. Overall, the hotel itself is lovely, but the lack of follow-up after our stay was disappointing and took away from an otherwise very good experience.
Stayed 4 nights in Jan 2026

8/10 Good

Andre

Liked: Cleanliness, staff & service
Clean, but a bit spartan rooms. Restaurant staff were very nice!
Stayed 2 nights in Jan 2026

10/10 Excellent

Radu

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff at the restaurant
Stayed 2 nights in Jan 2026

8/10 Good

Kendall

Stayed 2 nights in Jan 2026

10/10 Excellent

Katarina

I really enjoyed this charming hotel with beautiful contemporary architecture. The front desk helped us find a store downtown to purchase luggage
Stayed 1 night in Dec 2025

10/10 Excellent

Colson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant Water view
Stayed 1 night in Nov 2025

4/10 Poor

Carlos Eduardo

Disliked: Staff & service
Service was disappointing. There was no one at the checkin desk at night and the luggage were not moved into the room as promised. Not coming back and do not reconmend.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

This is an outstanding hotel. It was constructed 25 years ago out of concrete and rustic native wood overlooking Last Hope Bay. The hotel deservedly won architectural awards for its forward looking eco-friendly design that enables the hotel to retain 58% of the incident sunlight in a climate in which this is a highly desirable feature. The staff were friendly and the food was outstanding.
Stayed 1 night in Nov 2025

6/10 Okay

Rachael

Stayed 1 night in Nov 2025

10/10 Excellent

Maturin

Traveled with family
Liked: Staff & service
Very courteous staff. Excellent food with excellent service in restaurant. Room spotless and clean and room service excellent. Front office staff also excellently courteous and helpful. Loved the native artifacts and the natural wood interiors. This is much more peaceful and beautiful than “modern” concrete, steel and plastics. Spa also excellent with superb pool and very clean hot tub. We plan to return soon!
Stayed 2 nights in Nov 2025

10/10 Excellent

arezu

Stayed 1 night in Nov 2025

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and food was superb
Stayed 3 nights in Oct 2025

10/10 Excellent

Nafisul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Nice walking options to the ocean
Stayed 1 night in Apr 2025

2/10 Terrible

Douglas

Stayed 1 night in Apr 2025

4/10 Poor

Douglas

Traveled with family
Disliked: Staff & service, amenities
So unhelpful. Front desk did not give a crap or even tried to help. Place unbelievably expensive!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Darshana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and contemporary artistic style in the interiors. A pleasure to walk through. Spacious room with good views.
Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel outside of Puerto Natales

Very good hotel - couple of things - while some good options for breakfast, the scrambled eggs were soupy and not warm - neither was the bacon and pancakes. I had dinner a couple of times and it was good. Wi-fi only in the main building, no tv in rooms so don't be surprised. Close to town - nice room. The team members were helpful and nice.
Stayed 8 nights in Feb 2025

2/10 Terrible

Kevin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Eco-tourism is great in theory until you realize there are cheap radiators that make loud banging noises the entire night. I slept 4-5 hours on average here because of these noises and the fact that tours start around 5-6am. I asked the hotel to fix the problem on the first night and no one came. The next night I complained and someone came but didn’t actually fix anything/know how to fix the problem. I was told I’d be given some sort of compensation for the inconvenience but that was just lip service as then management refused to be helpful. This is not a luxurious experience.
Stayed 3 nights in Feb 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
The location is beautiful, situated across from water and mountains. The hotel experience was very good. The staff were friendly and helpful. The accommodations were spacious with a nice lodge atmosphere. The weekend menu and service were impeccable. However, the weekday evening buffet offered the same food every night without any option to order from the menu. The other drawback was the internet, which did not work in my room, and was not very good even in the lounge area and restaurant. My experience was otherwise very good.
Stayed 5 nights in Feb 2025

8/10 Good

Navya

Liked: Cleanliness, staff & service
wish there was wifi in the rooms
Stayed 1 night in Jan 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfection, extremely beautiful and great good!
Stayed 2 nights in Feb 2025

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the spa and outdoor hot tub! Great views Dante and Daniel at reception were very helpful and friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

Evan Chase

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our week stay at Remota. The employees were kind and helpful. The restaurant on site was great, including the breakfast buffet. We liked that it was slightly out of town, an uber or taxi was only 2-5 USD to get to town if you didn't feel like walking. We would recommend this stay.
Stayed 7 nights in Feb 2025