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Hotel HD Natales

Property class: 3

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Photo gallery for Hotel HD Natales

Front of property - evening/night
Matrimonial | In-room safe, blackout drapes, free WiFi, bed sheets
Front of property - evening/night
Interior detail
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
Kilometro 4.5, Ruta 9N, Puerto Bories, Natales, Magallanes, 6160000
  • Place, Mirador Cerro Dorotea
    ‪4 min drive‬
  • Place, Costanera
    ‪4 min drive‬
  • Place, Plaza de Armas
    ‪6 min drive‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪5 min drive‬

Room options

View all photos for Twin Room

View from room

Twin Room

  • Sea view
  • 97 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Doble V. Campo

Doble V. Campo | In-room safe, blackout drapes, free WiFi, bed sheets

Doble V. Campo

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Triple Room

  • Garden view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Doble vista mar

Doble vista mar | In-room safe, blackout drapes, free WiFi, bed sheets

Doble vista mar

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 97 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Matrimonial

Matrimonial | In-room safe, blackout drapes, free WiFi, bed sheets

Matrimonial

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 96 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Best Western Patagonia
Natales
  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 78 reviews
Best Western Patagonia

About this property

Hotel HD Natales

3-star Natales hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and conference space. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Hotel HD Natales offers 41 accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 108 square feet (10 square meters) include conference space. For a surcharge, the property provides an area shuttle within 4.5 km and a roundtrip airport shuttle. This Natales hotel also offers a library, a terrace, and barbecue grills.

Hotel HD Natales is a smoke-free property.

Hotel HD Natales has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 4.5 km

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 108 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Cisne Cuello Negro Puerto Natales
Hotel Cisne Cuello Negro
Cisne Cuello Negro Puerto Natales
Cisne Cuello Negro
Hotel HD Natales Puerto Natales
HD Natales Puerto Natales
HD Natales
Hotel Cisne de Cuello Negro
Hotel HD Natales Hotel
Hotel HD Natales Natales
Hotel HD Natales Hotel Natales

Hotel HD Natales Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 37 out of 88 reviews
Rating 8 - Good. 32 out of 88 reviews
Rating 6 - Okay. 16 out of 88 reviews
Rating 4 - Poor. 2 out of 88 reviews
Rating 2 - Terrible. 1 out of 88 reviews

8.4/10

Cleanliness

9.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Wonderful breakfast spread. Spacious lounge with sofas as well as tables and a bar. Hotel was about 3 miles outside of town with a view of the bay. Quiet setting. I found this place a few days earlier because my flight out of Antarctica had been changed so I had to stay in Puerto Natales for a few nights. My only complaint is that the internet was spotty; it was better in the lounge area than in the rooms. BUT, for what I paid, this place was awesome.
Stayed 3 nights in Jan 2026

6/10 Okay

shuping

Traveled with partner
Disliked: Property conditions & facilities
Just ok , bath top faucet malfunction but operatable. Hotel manager is knowledgeable Front desk and kitchen staff are very friendly , wish to speak a little bit English
Stayed 4 nights in Jan 2026

6/10 Okay

Timothy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff we re amazing and went out of thier way to please but the faculties are old and tired and out of town which was not clear when booking.
Stayed 4 nights in Jan 2026

8/10 Good

Richard, Wadmalaw Island

Liked: Cleanliness, amenities, property conditions & facilities
Superb service, great food, simple rooms.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ravinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The beds are comfortable. Convenient and adequate breakfast.
Stayed 5 nights in Dec 2025

10/10 Excellent

Shiri

Liked: Cleanliness
Modest hotel but clean, very friendly and in a great location. For the price we paid, we couldn’t ask for more.
Stayed 1 night in Dec 2025

6/10 Okay

Nermin

Stayed 2 nights in Dec 2025

10/10 Excellent

Florina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Nov 2025

10/10 Excellent

Tian

Stayed 2 nights in Nov 2025

6/10 Okay

Elizabeth

Stayed 1 night in Nov 2025

8/10 Good

Erhan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Xiaoguang

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at this hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good deal!
Stayed 1 night in Dec 2024

10/10 Excellent

Younan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very bright and spacious room although the furniture and floor have worn out
Stayed 1 night in Jan 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great The staff exceeded expectations Everyone went out of the way to be helpful Great place to stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful. Made us feel at home!
Stayed 2 nights in Jan 2025

10/10 Excellent

Abril

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay! I love the views and the service was amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

kannan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here while doing doing trips to Torres Del Paine. About 4 km from the town. Had a rental car. So was convenient to travel. Beautiful, quiet location. The people running the place were amazing, helping you with every need. The restaurant, though had limited options, was good and very flexible with timings. Felt like leaving home at the end of my stay !!
Stayed 5 nights in Dec 2024

10/10 Excellent

Anitha

Stayed 3 nights in Dec 2024

10/10 Excellent

Yingnan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2024

8/10 Good

Fely

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice family run establishment with a charming host. It was a bit outside of town but was an easy Uber into town. Breakfast was great.
Stayed 4 nights in Nov 2024

8/10 Good

Yosh, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Yosh, Los Angeles

Liked: Cleanliness, staff & service
They were very nice, I enjoyed my time there
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara, miami

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff at the hotel were very friendly and helpful. Water service was interrupted one of the nights which was a great inconvenience after a long day to not be able to shower or even flush the toilet. The hotel is far from downtown and since is technically a different town taxis charge extra to/from this location. The view from the hotel Is beautiful but it isn’t a nice area to walk around.
Stayed 2 nights in Mar 2024