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Residence Inn by Marriott Franklin Cool Springs

3.0 star property

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Photo gallery for Residence Inn by Marriott Franklin Cool Springs

Exterior
BBQ/picnic area
Lobby lounge
Lobby lounge
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Kitchen
  • Pool
  • Parking available
  • Pet friendly
$150
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
2009 Meridian Blvd, Franklin, TN, 37067
  • CoolSprings Galleria
    ‪1 min drive‬
  • The Factory
    ‪6 min drive‬
  • Franklin Theatre
    ‪8 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪27 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 480 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

1 bedroom, premium bedding, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 479 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

  • 479 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

43-inch Smart TV with cable channels, TV, Netflix

Suite, 2 Bedrooms, Non Smoking

  • Sleeps 6
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed

43-inch Smart TV with cable channels, TV, Netflix

Studio Suite, 1 King Bed with Sofa bed

9.8 out of 10
Exceptional
(25 reviews)
  • 480 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

43-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Bedroom (Hearing Accessible)

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Franklin Cool Springs

3-star Franklin hotel close to CoolSprings Galleria
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a hot tub, coffee/tea in a common area, and conference space. Housekeeping is available on request.
Residence Inn by Marriott Franklin Cool Springs offers 124 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. 43-inch Smart televisions come with premium cable channels and Netflix. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Residence Inn by Marriott Franklin Cool Springs provides a hot tub and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1443 square feet (134 square meters) include conference space. This business-friendly hotel also offers barbecue grills, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Residence Inn by Marriott Franklin Cool Springs is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Basketball
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,443 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (35 inches high)
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Cool Springs
Residence Inn Franklin Cool Springs
Residence Inn Marriott Cool Springs
Residence Inn Marriott Cool Springs Hotel
Residence Inn Marriott Cool Springs Hotel Franklin
Residence Inn Marriott Franklin Cool Springs
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin
Residence Inn Marriott Franklin Cool Springs Aparthotel
Residence Inn Marriott Cool Springs Aparthotel
Resince riott Franklin Cool S
Residence Inn by Marriott Franklin Cool Springs Hotel
Residence Inn by Marriott Franklin Cool Springs Franklin
Residence Inn by Marriott Franklin Cool Springs Hotel Franklin

Residence Inn by Marriott Franklin Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 401 out of 520 reviews
Rating 8 - Good. 85 out of 520 reviews
Rating 6 - Okay. 19 out of 520 reviews
Rating 4 - Poor. 5 out of 520 reviews
Rating 2 - Terrible. 10 out of 520 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meighan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Two thumbs up!

Clean and convenient. Nice pool and hot tub
Stayed 1 night in May 2025

8/10 Good

Chadd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i were in town for the long Memorial Day Weekend. We had a great stay as everything was great. The only 1 issue we had was the constant fluctuation of temperature in the shower. From Burning Hot to Cold by millimeters on the temperature handle in the shower. Again we had a great stay other than the temperature inconsistency in the shower. We would stay here again if we get back to the area.
Stayed 3 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

charly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was incredible, but watch for future parking lot charges!
Stayed 5 nights in May 2025

10/10 Excellent

Yolanda, DOVER

Liked: Cleanliness, staff & service, property conditions & facilities
Great area Great staff
Stayed 2 nights in May 2025

2/10 Terrible

BG D Brooks, Ooltewah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Marriott Residence Inn oversold my prepaid one bedroom Suite and downgraded me to as standard room-causing my grand daughters to stay elsewhere. Expedia customer was WORTHLESS and, after 45 minutes on the phone talking with at least three different people—I had to hang up and go to a meeting before they could transfer me to another agent. TERRIBLE CUSTOMER service with NO RESOLUTION in sight. You will NEVER handle my travel arrangements in the future!
Stayed 2 nights in May 2025

10/10 Excellent

Russell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a beautiful area. Staff is helpful and attentive. Rooms are very clean and comfortable. Housekeeping and the breakfast staff were amazing!
Stayed 5 nights in Apr 2025

10/10 Excellent

PR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Layla at the fro t desk was so nice at 1 in the morning when we checked in. She gave us a list of her favorite places to eat that were great. She was such a nice person to talk to and was very informative.
Stayed 5 nights in Apr 2025

10/10 Excellent

Russell

Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property with easy parking. Just a mile of 2 from restaurants and stores. The staff taking care of the breakfast were so polite and kind and kept the food well stocked.
Stayed 8 nights in Apr 2025

8/10 Good

Tiffany

Stayed 2 nights in Feb 2025

10/10 Excellent

KEYSHA

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility
Stayed 5 nights in Apr 2025

10/10 Excellent

Richard S

Liked: Amenities
Hot tub
Stayed 5 nights in Mar 2025

10/10 Excellent

Jack

Stayed 1 night in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service for me. I would come back with the family when I’m not doing business.
Stayed 4 nights in Mar 2025

6/10 Okay

Allison

Stayed 1 night in Mar 2025

8/10 Good

Bryan

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Krista

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a 1 bedroom suite and was given a studio. Staff did nothing to fix the problem and said since they were fiull, they couldn’t do anything. Very frustrating they didn’t help at all.
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon

Stayed 1 night in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Mar 2025

8/10 Good

Gina Rosalinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the air conditioning system was noisy, the walls were thin, but everything else about the stay was good.
Stayed 1 night in Mar 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad information on Hot tub

Everything was great. The lady that ran the breakfast was very kind and friendly and answered all of our questions. The only bad experience we had was the hot tub was not working. We called before we booked and they said it was working. We booked 3 days before we arrived. When we arrived I asked what time was the pool and hot tub open until that's when we found out the hot tub was not working she said it hasn't been working for over a month.
Stayed 3 nights in Feb 2025