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Eurostars Hotel Excelsior

4.0 star property

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Photo gallery for Eurostars Hotel Excelsior

Yoga
1 bedroom, premium bedding, down comforters, minibar
Exterior
Lobby
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Laundry
$209
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Via Partenope 48, Naples, NA, 80121
  • Place, Piazza del Plebiscito
    ‪8 min walk‬
  • Place, Molo Beverello Port
    ‪12 min walk‬
  • Place, Port of Naples
    ‪3 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪9 min drive‬

Room options

View all photos for Classic Double Room

1 bedroom, premium bedding, down comforters, minibar

Classic Double Room

8.4 out of 10
Very good
(24 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Single Room

1 bedroom, premium bedding, down comforters, minibar

Superior Single Room

8.4 out of 10
Very good
(5 reviews)
  • 161 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Exterior

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, Sea View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room, Sea View

9.4 out of 10
Exceptional
(24 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Sea View

Junior Suite, Sea View | 1 bedroom, premium bedding, down comforters, minibar

Junior Suite, Sea View

9.8 out of 10
Exceptional
(6 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Suite, Sea View

1 bedroom, premium bedding, down comforters, minibar

Standard Suite, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Sea View

Suite, Sea View | 1 bedroom, premium bedding, down comforters, minibar

Suite, Sea View

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Sea View

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room, Connecting Rooms

1 bedroom, premium bedding, down comforters, minibar

Superior Double Room, Connecting Rooms

  • 431 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds OR 4 Twin Beds

View all photos for Superior Triple Room

1 bedroom, premium bedding, down comforters, minibar

Superior Triple Room

9.0 out of 10
Wonderful
(6 reviews)
  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room, 2 Bedrooms, Connecting Rooms

Superior Double Room, 2 Bedrooms, Connecting Rooms | 1 bedroom, premium bedding, down comforters, minibar

Superior Double Room, 2 Bedrooms, Connecting Rooms

  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double Room Single Use

1 bedroom, premium bedding, down comforters, minibar

Classic Double Room Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room Single Use

1 bedroom, premium bedding, down comforters, minibar

Superior Double Room Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, Sea View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room, Sea View

  • Bay view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Sea View (Single Use)

1 bedroom, premium bedding, down comforters, minibar

Junior Suite, Sea View (Single Use)

  • 1 bedroom
  • Bay view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Suite, Sea View (3 Pax)

1 bedroom, premium bedding, down comforters, minibar

Standard Suite, Sea View (3 Pax)

  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Sea View (3 Pax)

1 bedroom, premium bedding, down comforters, minibar

Suite, Sea View (3 Pax)

  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Sea View (3 Pax)

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, Sea View (3 Pax)

  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About this property

Eurostars Hotel Excelsior

4-star hotel in Naples City Centre
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services. Change of towels is available on request.
Eurostars Hotel Excelsior offers 122 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and bidets. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Naples hotel also offers a fitness center, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Eurostars Hotel Excelsior is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Eurostars Hotel Excelsior has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station drop-off shuttle (surcharge)
  • Self parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Portable hoist available
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1905
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person
  • Self parking fee: EUR 30 per day
  • Rollaway bed fee: EUR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Hotel Naples
Excelsior Naples
Excelsior Naples Hotel
Hotel Excelsior Naples
Naples Excelsior
Naples Excelsior Hotel
Naples Hotel Excelsior
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples

Eurostars Hotel Excelsior Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1003 reviews
Rating 8 - Good. 258 out of 1003 reviews
Rating 6 - Okay. 97 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 20 out of 1003 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Florian

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and always love to stay here
Stayed 4 nights in Jul 2025

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT.
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Maxim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Shakeela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful building with highly trained and professional staff. Gorgeous views from roof top restaurant!
Stayed 1 night in Jul 2025

4/10 Poor

Moe

Disliked: Amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Tanya

Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Adnan

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bathroom shower flooded after 2 minutes of running water.
Stayed 4 nights in Jun 2025

4/10 Poor

Brendan

Liked: Cleanliness
Disliked: Property conditions & facilities

Not worth the cost.

Too expensive for what it is. The balconies are rusted and not kept up. The balcony furniture is uncomfortable and therefore you can’t really enjoy it. (Views are great though) There WiFi wasn’t working for half our stay so that was pretty annoying and all they gave us for it was two free drinks. (Kind offer but not enough for the inconvenience) We tried two different nights to get wine glasses sent up to the room, room service wouldn’t answer one night and then said “room service is closed” the other night. The concierge wouldn’t bring wine glasses up either both nights. Literally the only place I have ever stayed that couldn’t do such a simple task. With that said, the day staff was delightful and kind. I would just say there are better places to stay with the same type of view and for way less money. They want to be a luxury stay but fall just short. I had such high hopes because of all the other reviews and maybe we just didn’t luck out. Who knows! As for location, it’s an easy walk for the Port and Spanish Quarter.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin, London

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lovely old school Italian hotel with classic charm and excellent service
Stayed 2 nights in Jul 2025

8/10 Good

MARIO

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

6/10 Okay

Gabrielle

Stayed 1 night in Jun 2025

4/10 Poor

ronald

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Ton-Duc David

Stayed 3 nights in Jun 2025

10/10 Excellent

Meredith

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful historic property with elegant, large rooms. The rooftop buffet is fabulous with great views of the sea and Mount Vesuvius.
Stayed 1 night in Jun 2025

8/10 Good

Lauren

Stayed 1 night in Jun 2025

10/10 Excellent

sridhar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location ambience and very friendly staff. The double room suite was ideal for my family of 4
Stayed 3 nights in Jun 2025

10/10 Excellent

Meredith

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Excellent hotel in one of the best locations. The entire staff was very helpful, especially Alessandro, who went out of his way to accommodate our request during the check in.
Stayed 2 nights in Jun 2025

8/10 Good

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely dining area with great views. Historic hotel, older rooms but very comfortable.
Stayed 1 night in May 2025