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Best Western Plus Hotel Plaza

4.0 star property

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Photo gallery for Best Western Plus Hotel Plaza

View from property
Daily buffet breakfast (EUR 10 per person)
Lobby sitting area
Exterior
Standard Room, 1 Double Bed (Bed is French Bed) | Minibar, in-room safe, desk, soundproofing

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet friendly
  • Laundry
$152
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Piazza Principe Umberto I, 23, Naples, NA, 80142
  • Port of Naples
    ‪20 min walk‬
  • Molo Beverello Port
    ‪2 min drive‬
  • Via Toledo
    ‪3 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Multiple Beds, Terrace

Junior Suite, Multiple Beds, Terrace | Minibar, in-room safe, desk, soundproofing

Junior Suite, Multiple Beds, Terrace

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

8.0 out of 10
Very good
(19 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Minibar, in-room safe, desk, soundproofing

Family Room, Multiple Beds

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, Multiple Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, Multiple Beds

7.4 out of 10
Good
(8 reviews)
  • 172 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Bed is French Bed)

Standard Room, 1 Double Bed (Bed is French Bed) | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed (Bed is French Bed)

8.8 out of 10
Excellent
(6 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

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Exterior

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About this property

Best Western Plus Hotel Plaza

4-star hotel in Naples City Centre
A 24-hour fitness center, a bar/lounge, and a rooftop terrace are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and 24-hour room service.
Best Western Plus Hotel Plaza offers 57 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 1076 square feet (100 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Best Western Plus Hotel Plaza has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Covered self parking fee: EUR 20 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Plaza Hotel
Best Western Hotel Plaza Naples
Best Western Plaza Naples
Best Western Hotel Plaza Naples
Best Western Hotel Plaza Hotel Naples

Reviews

Best Western Plus Hotel Plaza Reviews

7.4

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 140 out of 680 reviews
Rating 8 - Good. 279 out of 680 reviews
Rating 6 - Okay. 164 out of 680 reviews
Rating 4 - Poor. 63 out of 680 reviews
Rating 2 - Terrible. 34 out of 680 reviews

Reviews

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Somewhat walkable to other areas. Not the most attractive part of the city. Front desk staff - one very friendly and easy to interact with; another very abrupt and not as friendly as one would expect for the position.
Stayed 1 night in Jun 2025

6/10 Okay

Cathy

Traveled with partner
Disliked: Amenities
Hotel rooms are small and dark. Hotel was in an ok location
Stayed 1 night in Jun 2025

6/10 Okay

Carolyn

Traveled with group
Liked: Staff & service
Disliked: Amenities
The hotel itself is okay and the central location close to the train cannot be beat. Staff was very nice and accommodating and breakfast was okay. Area on the whole is shady and sketchy and we had a little trouble getting in during a late night. The walls still kind of smelled of cigarette smoke and it's just an older, very basic hotel. Nothing phenomenal, but nothing terrible either. Cheap.
Stayed 3 nights in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station but area around hotel is quite rough, run down and dirty.
Stayed 1 night in Apr 2025

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre un peu petite mais très bien. Nous avons prit une chambre supérieur, elle était moderne. Petit déjeuné très bon et varié. Espace salon/bar très bien. Nous avons aimé notre séjour!
Stayed 3 nights in May 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only here for a stopover after a late flight. Hotel is in a great central location, welcoming and clean. Ideal for us
Stayed 1 night in Apr 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

igor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad servicr
Stayed 5 nights in Apr 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Naples was good

Loved it and great location
Stayed 2 nights in Apr 2025

10/10 Excellent

olufemi

Stayed 2 nights in Mar 2025

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in Mar 2025

6/10 Okay

wagish

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice and renovated, but lock did not work on door.
Stayed 2 nights in Feb 2025

10/10 Excellent

Valeria

Traveled with family
The hotel is great. The staff top. Clean and efficient. Just the water at the shower was not good enough.
Stayed 1 night in Jan 2025

6/10 Okay

April

Traveled with family
Liked: Cleanliness, staff & service
Property was fine, not sure I would stay again. Area around hotel appeared a little rough, not sure it was unsafe as much as the streets were dirty with many locals hanging around. It is a 5 min walk to Termini and there are many restaurants very close by. We went on 2 tours and the meeting point was at a hotel that was a short 10 min walk. Location was convenient. Staff was helpful. Rooms were small and dark, and did not get much daylight. For the price and the amount of time we spent in the room it worked out well.
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Tyler

Stayed 2 nights in Oct 2024

8/10 Good

Salvador

Liked: Cleanliness
Room was updated and clean. Closeness to train station was a plus.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Steve

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice part of town. Quieter than downtown.
Stayed 2 nights in Sep 2024

10/10 Excellent

Colm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop was very nice, breakfast excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa, Dartmouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were driving to the hotel, we were not sure it was in a great spot for us as the area round. It seemed a little bit sketchy. However, the hotel was beautiful and we were very happy there and would definitely recommend staying there. We did find a restaurant around the corner close to the Train station, which had some great food
Stayed 1 night in Sep 2024

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station.
Stayed 1 night in Sep 2024

10/10 Excellent

HEIDI

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, attentive and welcoming staff
Stayed 2 nights in Sep 2024