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Napareuli Vacation Packages

Excellent stay and good value…excellent location, the staff was very helpful.

I cannot recommend staying at this hotel due to the way my concerns were handled. When I arrived, the room was warm, so I left one of my valuable personal cards in the room's card holder to keep the air conditioning running while I was out. After the first day, the card was missing. I reported it immediately, and the staff assured me they would investigate. Over the following days, I repeatedly asked for updates but received only vague responses. At checkout, I requested an explanation again. The head housekeeper, hotel manager, and owner became involved. Instead of addressing my concerns, they questioned whether I had left the card in the holder, insisted no staff member would have taken it because it had no value to them, and suggested I simply order a replacement. No one accepted responsibility or explained what had happened. The discussion delayed my departure for the airport, yet there was no apology, compensation, or gesture of goodwill. I acknowledge it was my mistake to leave the card in the room, and replacing it is possible, though inconvenient. However, the lack of transparency, accountability, and genuine concern was deeply disappointing and left me questioning the professionalism and honesty of the hotel's staff.

Great location,staff and clean room

Breakfast spread was more than adequate. Staff were friendly. The downhill walk to a part of the city center is good 12 minutes. Good value for money!

The house keeping doesnt clean the bathrooms very well.

Ideal location. Very helpfull stuff, perfect room service, tasty breakfast. Wounderful building and hotel design - really unique.

The location of this hotel was excellent. If you want to be close to all the amenities, this is the perfect spot. The staff were friendly and welcoming too. Highly recommend!

Hotel was great but Georgia 🇬🇪 is a pisshole