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The hotel is not well maintained. I was only staying 4 nights and I ended up moving rooms e times. Items were not working or were broken in 3 out of the 4 rooms - the heat, the TV, the floor lamp, etc. The walls are paper thin. I had to move from 2 rooms because I was jolted awake in the wee hours of the morning -once from the TV next door and once from noises above me. In one room, when I stood in the bathroom, I could hear conversations from the room next door. This would have been a 1* review but I gave 1* for the excellent service provided by Jovan. The hotel did try to make up for all the problems but they good Will was pretty much wiped out by a conversation I had with Julio. He implied that I should be grateful because I had an upgraded room and suggested that maybe was just picky about the room. My response was that zi am platinum with Expedia so I am entitled to an upgraded room. The last thing I wanted to do with my precious time in the City was to pack up all of my things and move 3 times. I was just desperate to get a good night’s sleep!

Great staff, great location, but sorely lacking amenities.

Excellent stay in NYC! Super close to Times Square. Very convenient to subway. Super busy.

**Disappointing Stay – Poor Maintenance and Lack of Customer Service** For the price, I expected much better. Unfortunately, our experience was disappointing from check-in to checkout. Upon arrival, we found a stain on the bed, a bathtub that barely drained, an unstable bathroom shelf, and a smoke detector that beeped constantly throughout our stay. I documented the issues and brought them to management's attention, yet none were addressed before we checked out. To make matters worse, housekeeping is an additional charge, but the property doesn't provide basic cleaning supplies for guests to maintain the space themselves. While I understand that maintenance issues can arise, what I find unacceptable is the complete lack of effort to resolve them once reported. At this price point, guests should expect a clean, safe, and properly maintained unit is the opposite of what I received.

The location was excellent, in a safe, vibrant area that made it easy to explore nearby attractions. The property was consistently clean, with well-kept common areas and a tidy exterior. The staff provided exceptional assistance and were always ready to address questions or concerns. Our room was meticulously maintained, with comfortable furnishings and all the amenities needed for a pleasant stay. Overall, it was a very satisfying experience, though there are areas for improvement, such as enhancing recreational facilities.

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