Search Deals on

Nanuet Vacation Packages

Great staff, great location, but sorely lacking amenities.

My room had great views and was clean and fun.

Staff was polite and helpful, breakfast was wonderful and the room was immaculate.

**Disappointing Stay – Poor Maintenance and Lack of Customer Service** For the price, I expected much better. Unfortunately, our experience was disappointing from check-in to checkout. Upon arrival, we found a stain on the bed, a bathtub that barely drained, an unstable bathroom shelf, and a smoke detector that beeped constantly throughout our stay. I documented the issues and brought them to management's attention, yet none were addressed before we checked out. To make matters worse, housekeeping is an additional charge, but the property doesn't provide basic cleaning supplies for guests to maintain the space themselves. While I understand that maintenance issues can arise, what I find unacceptable is the complete lack of effort to resolve them once reported. At this price point, guests should expect a clean, safe, and properly maintained unit is the opposite of what I received.

The hotel staff were really friendly and helpful. The hotel is undergoing renovation and we had one of the rooms yet to be updated but it was still great. The location is fantastic, just a minute walk from 72nd Street station at the 1, 2 and 3 trains which give great access to the rest of the city.