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Departure Bay Motel

2.0 star property

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Reception
Room, 1 Queen Bed with Sofa bed, Kitchenette | Living area | LCD TV
Room, 1 Queen Bed with Sofa bed, Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets
Room, 1 Queen Bed with Sofa bed, Kitchenette | Terrace/patio
Room, 1 Queen Bed, Kitchenette | Private kitchen | Coffee/tea maker, electric kettle, cookware/dishes/utensils

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Pet friendly
  • Laundry
  • Parking included
  • Free WiFi
$93
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
2011 Estevan Rd, Nanaimo, BC, V9S 3Y9
  • Departure Bay Ferry Terminal
    ‪12 min walk‬
  • Nanaimo Regional General Hospital
    ‪13 min walk‬
  • Duke Point Ferry Terminal
    ‪22 min drive‬
  • Nanaimo, BC (ZNA-Nanaimo Harbour Water Aerodrome)
    ‪4 min drive‬

Room options

View all photos for Room, 1 Queen Bed with Sofa bed, Kitchenette

Room, 1 Queen Bed with Sofa bed, Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed with Sofa bed, Kitchenette

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed

7.6 out of 10
Good
(29 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Kitchenette

Room, 1 Queen Bed, Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed, Kitchenette

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Departure Bay Motel

Nanaimo motel close to Departure Bay Ferry Terminal
Along with laundry facilities, this motel has a picnic area and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Departure Bay Motel offers 22 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Departure Bay Motel features a vending machine, a picnic area, and laundry facilities. Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Departure Bay Motel has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CAD 21.00 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 21.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a first aid kit
Property Registration Number 5031994

We should mention

This property does not have elevators

Property is also known as

Departure Bay Motel Motel
Departure Bay Motel Nanaimo
Departure Bay Motel Motel Nanaimo

Reviews

Departure Bay Motel Reviews

7.8

Good

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 173 out of 457 reviews
Rating 8 - Good. 152 out of 457 reviews
Rating 6 - Okay. 66 out of 457 reviews
Rating 4 - Poor. 31 out of 457 reviews
Rating 2 - Terrible. 35 out of 457 reviews

Reviews

6/10 Okay

Robert

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
The receptionist was very thoughtful and offered to upgrade our room as well as provide a new special purpose bed for our dog. Although there were two double beds, the room was small and there was little space to sit or move around. Our stay was only one night, so it was liveable. There was a fair amount of traffic noise from a nearby busy thru street and guests in an adjacent room were outside talking loudly until late. The rooms are not "noise proof" so it was difficult going to sleep. There were signs of wear in the room, but the motel is not a Four Seasons so guests should not be surprised if their room is not pristine. However, at least the room was comfortable and stocked with the typical amenities - soap, coffee, shampoo, towels etc. Generally, our one night stay was adequate and the receptionist made us feel welcome.
Stayed 1 night in Jun 2025

8/10 Good

Kane

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Customer service was great. The staff members were friendly, informative and professional. Cleanliness was average, could have done a better job cleaning the soap scum in the shower, the bathroom sink and kitchen sink needed a better clean as well and the cupboard under the sink had a dish rack that when i went to pull out to use water got everywhere because it was never emptied out and cleaned before. Everything else was great thougn. They have laundry sevice there as well. Overall a safe, clean place to stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ron

Liked: Amenities
Excellent value. Super clean and friendly.
Stayed 1 night in Jun 2025

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Teresa, Alert Bay BC

Traveled with family
It’s good, you get what you pay for though. Great for just a place to sleep for a few hours
Stayed 1 night in Jun 2025

8/10 Good

Raven

Business traveler
Liked: Cleanliness, staff & service
So conveniently close to the ferry which was why I chose this place. Obviously very dated and in need of some renos, the bed could use a flipping as it was pretty indented. Decently clean. I didn’t find it too noisy like some other reviewers complained about. The price was great, you get what you pay for. Staff was very friendly and welcoming.
Stayed 1 night in Jun 2025

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location for the night before catching the early ferry. Basic motel room but clean and a great shower. Reasonable value.
Stayed 1 night in Jun 2025

10/10 Excellent

Aman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Management was pretty good, everything else was well organized and people were friendly, respectful and really helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Tamara

Traveled with family
Liked: Amenities
Lovely and kind staff ☺️
Stayed 1 night in Jun 2025

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Clean and affordable property. Staff are friendly and professional. Exactly what I hoped for when I booked this place
Stayed 1 night in May 2025

8/10 Good

Yuliya

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price. Staff was very friendly and helpful
Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We thought the staff nice and helpful. The room was very dated, but clean. The bed was not very comfy and we could smell cigarette smoke from other rooms.
Stayed 1 night in May 2025

6/10 Okay

Joanne

Liked: Cleanliness
Is very close to ferries. Clean but needs updating.
Stayed 2 nights in May 2025

10/10 Excellent

Dharminder

Stayed 1 night in Apr 2025

10/10 Excellent

Cylvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business

When I come into town for work, Departure Bay is always one of the hotels that I check for availability. The staff is always friendly, professional and well informed about the area.
Stayed 2 nights in May 2025

10/10 Excellent

Jeremy

Liked: Cleanliness
Stayed 1 night in Apr 2025

2/10 Terrible

Lorelei

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much help with anything
Stayed 1 night in May 2025

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude and not helpful
Stayed 1 night in May 2025

10/10 Excellent

John, Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Clayton

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff was very friendly and professional. The room could use a little updating. Overall my daughter and i thought it was a decent place
Stayed 2 nights in May 2025

10/10 Excellent

John Dominic

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2025

10/10 Excellent

Tetiana

Traveled with family
We enjoyed
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very close to the Ferry Terminal. But our room did not have a shower.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ricki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025