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The Royal Snail

4.5 star property

Choose dates to view prices

Photo gallery for The Royal Snail

A modern outdoor pool area with seating and a bar.
A modern bar area with a bar counter, stools, and a view of the city through large windows.
A modern interior with a seating area, a bookshelf, and a large window.
A multi-story building with a mix of modern and classic architectural styles, featuring balconies, large windows, and a sign for "The Royal Nail Hotel".
A bar area with wooden flooring, bar stools, and a wall with framed pictures.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $166
includes taxes & fees
Aug 12 - Aug 13

Explore the area

View in a map
Avenue de la Plante 23, Namur, 5000
  • Place, Grand Casino de Namur
    ‪3 min walk‬
  • Place, Castle of Namur
    ‪10 min walk‬
  • Place, Felicien Rops Museum
    ‪16 min walk‬
  • Airport, Charleroi (CRL-Brussels South Charleroi)
    ‪33 min drive‬

Room options

View all photos for Single Room

A neatly made bed with white linens and a red accent pillow, a black and white artwork on the wall, and a dark wooden wardrobe with a light switch.

Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room (Pool side)

A hotel room with a large bed, a TV mounted on the wall, and a view of the outside through a glass door.

Standard Room (Pool side)

9.6 out of 10
Exceptional
(9 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room (River side)

A hotel room with a bed, bedside lamps, a desk with a chair, a small table, and a TV mounted on the wall.

Deluxe Room (River side)

7.8 out of 10
Good
(10 reviews)
  • River view
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room (Pool side)

A hotel room with a bed, two red pillows, a nightstand, a lamp, and a view of a brick building with a window and a staircase.

Deluxe Room (Pool side)

9.0 out of 10
Wonderful
(2 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room (Garden side)

A modern hotel room with a large bed, two bedside tables with lamps, a large abstract wall mural, and a glass shower area.

Superior Room (Garden side)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

A hotel room with a large bed, a bedside lamp, and a view of the bathroom.

Junior Suite

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, a bathroom with a bathtub, and a large mirror.

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • River view
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

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About this property

The Royal Snail

4.5-star Namur hotel close to Castle of Namur
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
The Royal Snail offers 30 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
In addition to a full-service spa, The Royal Snail features an outdoor pool and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 969 square feet (90 square meters) include conference space. This Art Deco hotel also offers a fitness center, spa services, and a library. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

The Royal Snail is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11 AM.
Agathopede - This poolside fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (EUR 15 per night)

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Agathopede

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 969 square feet of conference space

Outdoors

  • Garden
  • On the riverwalk
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are available for EUR 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100.00 per stay
  • A tax is imposed by the city: EUR 1.79 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 25 per person
  • Airport shuttle fee: EUR 95 per vehicle (one way)
  • Valet parking fee: EUR 15 per night
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 15.0 per night
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Royal Snail
Royal Snail Hotel
Royal Snail Hotel Namur
Royal Snail Namur
Snail Hotel
The Royal Snail Hotel
The Royal Snail Hotel
The Royal Snail Namur
The Royal Snail Hotel Namur

The Royal Snail Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 493 reviews
Rating 8 - Good. 180 out of 493 reviews
Rating 6 - Okay. 55 out of 493 reviews
Rating 4 - Poor. 17 out of 493 reviews
Rating 2 - Terrible. 6 out of 493 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Riverview was good. Tub shower unit good size. The restaurant was only open 4 days a week for 3 hours. Maybe low season? The desk clerk served me drinks in the bar even when the bar was closed, that was above and beyond. Overall we were happy there.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was tightly packed with a large bed, desk, wardrobe, etc. which made it a bit cramped. It was a cozy cramped however and the room was very nicely decorated except for the giant picture of the scary looking hippt ladies over the bed. Although the room was nice, in the hallway as I got off the elevator to get to the room, there was a strong smell of sewage.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Nadine

Liked: Staff & service
Room was small, lots of space taken up with an inexplicably large desk. River view was actually view of the road and car park then the river. Expensive for what it was.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Summer break in Namur

Good rooms, friendly staff, nice breakfast, great location!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for The Flow, at 15 minutes walk away. Comfortable hotel with character and the staff were delightful. Good value for money.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotels that I stay in
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was super comfortable, although room was a little on the small side it was very well appointed
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Matthew

Liked: Staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, rooms are large and nicely decorated. Amenities are lovely.
Verified review

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locatie perfect, nette hotel.
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Renato

Excellent
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice and cosy boutique hôtel close the city center, at the bottom of the famous Citadelle. Rooms are very comfortable (decoration style is bold… you like it or not) and the real cherry on the cake is an excellent and affordable restaurant on site. Staff is super friendly and helpful. It was not my first time there and it won’t be the last.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great fond6

What a find! Lovely, quirky place with enthusiastic staff. Some parking right there and big underground carpark with EV chargers not too far away. Right on the river with good access I to town. But we were too tired to leave the building for dinner, and that was great. Superb good choices and every tasted fantastic. Even if you weren't staying here, a great place for a quiet informal.meal.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect

very cozy hotel, rooms are big, very clean and the employees are all nice and kind
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is an amazing example of using space wisely, however you can only access the hot tub with a spa session which is misleading considering it’s listed as an amenity on Hotels.com. There was also no staff at the front desk when we arrived so our illegally parked car was stressful while we waited 10 minutes for someone to check us in and let us know what the parking options were with the hotel. Room decor was very hip and the place had a great vibe.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice boutique hotel in Namur (probably unique as far as I know). The restaurant is excellent. Only the breakfast could be improved. But overall, a really pleasant stay.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

grant

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

general

we have stayed in this hotel many times in the past but sadly now needs a good clean and update. expensive breakfast
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fun place to spend a few nights when visiting Namur. The air-conditioning was great in the hot July weather when I visited and my little balcony, which I was not expecting, was a treat. I often travel solo and take Expedia's recommendation of the suitable room for solo travellers. My room had a single bed which had a comfortable mattress but was a bit on the small side for a 6ft2 man!
Stayed 4 nights in Jul 2024
Verified review

8/10 Good

Franky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top

Super enkel parking probleem
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

emile

The shower was cold as the boiler broke down. Reception said it was fixed and would work again which wasn't the case.
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A bad experience

Noisy (the hotel provides ear plugs) & smelly bedding. Overall, a bad experience, with features listed on the website and that cost in fact a fortune ! As a frequent traveller, I think that it does not deserve 4 stars.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness
The air conditioning- if there was any- was certainly not working. It was very hot and the room never cooled down. The first thing I check when I travel abroad is to be sure the facility has air conditioning. I feel it was false advertising to say this property had air conditioning. The room was musty.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Snail is a great boutique hotel on the outskirts of town but very walkable. Free parking outside the property. Rooms were spacious and all staff were happy to help. Breakfast was good - only cold buffet on display however hot items could be made on request which was great as they were fresh! I really appreciated the omelette and bacon which was cooked for me! Restaurant was lovely with great food. It was busy with few staff however we never felt like we were neglected and they made sure we had everything we needed. Good selection of wines and specialist gin with many tonic options. The spa is quite pricey but beautiful, very small but a high standard - treatments need to be booked in advance as external staff cons to do these. The gym is small and functional (TV was missing from wall when we were there). The pool is really tiny - it’s a plunge pool more for decoration - would be great to have some big fish in it as not really a functional pool! The bedrooms are nice with the best mini bar I’ve had for years! Huge super king bed. Beware that some bedrooms have only a glass screen between the bedroom and bathroom with no privacy screen! Ours had a separate bathroom which was fine (6th floor). The TV really needs upgraded in the room - specified SMART TV but wasn’t - usually freebies channels only, no internet to cast devices or watch Netflix etc. I would highly recommend this hotel and definitely return!
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Beware of fraudulent exit charges in this hotel

I asked to do laundry in their own in-house machine and staff agreed to it. I Dropped off my laundry and the hotel manager noticed it and told reception that the machine in question is not for washing customers' laundry, even though laundry room's marked as hotel properties @hotels.com website. The manager decided on his own, without asking us anything, to use them their external premium laundry service, which is available to use using separate order sheet in the room that must be filled out if it is used. When I later picked up the laundry, they told the cost was exactly the same as room hold. I never got any kind of receipt for the service either. I called hotels.com and they found this weird. Upon exit they told us to pay voluntarily smaller amount or they'll double charge the room hold using Hotels.com "no show" hold from my credit card. They did the fraudulent charge and I had to close my credit card in order to do the chargeback claim. The credit card company paid me back the amount and hotel is now in hot water with the credit card company due to fraudulent charge. I would avoid this hotel as the manager engineers services you did not order and does not give receipt for it and ultimately tries to trick you paying smaller amount which you cannot chargeback if you've voluntarily paid with PIN if you fall into his tricks. If you sort ratings starting from the worst, you can see the manager is very rude and calls bad ratings liars. They're not. Room was also loud.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles in Ordnung. Das Frühstück war klein aber fein, lediglich Milch schien nur selten für Müsli/ Cornflakes zur Verfügung zu stehen.
Stayed 4 nights in Apr 2026