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Holiday Inn Norwich by IHG

3.0 star property

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Photo gallery for Holiday Inn Norwich by IHG

Terrace/patio
Exterior
Lobby
Exterior
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Housekeeping
  • Gym
$107
includes taxes & fees
Nov 5 - Nov 6

Explore the area

View in a map
10 Laura Blvd, Norwich, CT, 06360
  • Place, Norwich Golf Course
    ‪3 min drive‬
  • Place, Mohegan Sun Casino
    ‪6 min drive‬
  • Place, Mohegan Sun Arena
    ‪6 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪25 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(86 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room

7.6 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Norwich by IHG

3-star hotel in Westside Norwich
This smoke-free hotel features 2 restaurants, an indoor pool, and a fitness center. Free WiFi in public areas, free self parking, and a free casino shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn Norwich by IHG offers 135 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Norwich by IHG features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include a conference center. This business-friendly hotel also offers a vending machine, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

Holiday Inn Norwich by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Rendezvous Restaurant - This restaurant specializes in American cuisine and serves breakfast only.
Scorzz Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free casino shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Rendezvous Restaurant
  • Scorzz Sports Bar

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (12,000 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Norwich
Holiday Inn Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Hotel Norwich
Holiday Inn Norwich Hotel

Reviews

Holiday Inn Norwich by IHG Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 418 out of 1001 reviews
Rating 8 - Good. 204 out of 1001 reviews
Rating 6 - Okay. 174 out of 1001 reviews
Rating 4 - Poor. 104 out of 1001 reviews
Rating 2 - Terrible. 101 out of 1001 reviews

Reviews

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is convenient for travel. The room was outdated and felt dirty and old. The bathroom also needs updating. The TV's plug and wire were across the room to an outlet and the TV did not turn on with the remote control. We were disappointed in this Holiday Inn.
Stayed 1 night in Aug 2025

8/10 Good

Holden

Stayed 1 night in Aug 2025

6/10 Okay

rebecca

Traveled with family
Liked: Property conditions & facilities, room comfort

Decent

It was fine for one night. Quiet and clean.
Stayed 1 night in Aug 2025

8/10 Good

Geri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good

This hotel is 'plain vanilla'. The room was large, however the bathroom was tiny. It was comfortable and clean
Stayed 1 night in Aug 2025

2/10 Terrible

Rexhina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old dried up blood stain on mattress, door was damaged as if someone tried to knock it in or pried it open. When I went down to the front desk to change my room I noticed a dead cockroach right at the edge of the check in table/booth I am not sure what to call it. The room they moved us to was better, meaning no blood or broken doors but at that point the standard was on the floor.
Stayed 1 night in Jul 2025

10/10 Excellent

Shaun

Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. A good option when going to Mohegan Sun.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Marisa

Liked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Sharon

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The place is just run down and needs a renovation. Drapery was not hung properly. Bathroom was a shoe box. Only 1 out of 2 elevators were working. Staff was friendly.
Stayed 1 night in Jul 2025

8/10 Good

Michael

Traveled with family
Liked: Amenities, property conditions & facilities
Its very convenient to get to the casinos.
Stayed 1 night in Jul 2025

6/10 Okay

Courtney

Traveled with group
Disliked: Cleanliness, staff & service
Elevator was broke and dead worms in the stairs
Stayed 1 night in Jul 2025

4/10 Poor

Saveeta

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is 3AM and I am unable to sleep because of the lack of Air conditioning in the room. Let me start with the check in. Derek was excellent- he was the only great part of this experience. He was friendly and welcoming. The check in process was fabulous. We ate dinner at the restaurant. As we entered, there was no one to greet us so after pacing around, we inquired from others at the restaurant on the process and was told to seat ourselves. There was only one employee who was in the restaurant. Poor thing. She was a bartender, a waitress, a cleaner, a server, a hostess . . . She had to do it all. This review isn’t based on the employee but the brand- the hotel and it's management. Cutting corners will destroy a good name brand hotel and this experience shows that. We waited 40 minutes+ to be served.Food was mediocre. Price was good and portion size was big. As we walked into the hallway into our room, the smell of musty, sweaty odor penetrated through every wall in the hotel. There was a lack of air conditioning throughout the hotel- my guess was management was cutting costs. No bottled water- just a plastic dispenser with ice and cups in the lobby for thirsty guests. Water tasted weird. Solution- maybe a vending machine or 2? Or- if management is cutting cost they may not want vending machines to add to their electric bill 🙄 I can't sleep 😕 😫 It's too hot. I have always trusted holiday inn but I will never visit this location again. Read the reviews before you do
Stayed 1 night in Jul 2025

4/10 Poor

Kristina

Stayed 1 night in Jun 2025

4/10 Poor

Natalie

Disliked: Cleanliness, property conditions & facilities, room comfort

One night stay, not the cleanest

The staff was okay, preoccupied with each other rather than us checking in. Once entering the room it seemed nice, no smell or anything of that nature. Went into the bathroom and needed to clean the shower head, as it was covered with black gunk. The pool was closed suddenly without notice. The towels in our room were dirty and one of them was stained with blood
Stayed 1 night in Jul 2025

2/10 Terrible

Danyelle

Stayed 5 nights in Jul 2025

8/10 Good

Alberta, Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities
Left two items in the room and was sent a text stating I could pick up or they would mail it to me. Was very nice and efficient the way it was handled. Bed was very comfy. Would definitely stay again.
Stayed 1 night in Jul 2025

8/10 Good

MELONY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inm

Clean and comfy!
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. All the employees were very helpful. The room was cleaned. We ate breakfast in dining room everything was delicious. The waitress was always pleasant and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great alternative to Mohegan Sun prices
Stayed 1 night in Jul 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bad customer service

We asked staff to put the pool warmer they didnt want to also ask for towels at the poop and he literally only gave us ONE when there was more then ONE PERSON in the pool.
Stayed 1 night in Jul 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Stayed 2 nights in Jul 2025

8/10 Good

Tamara, Norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall it was a good stay. They had a shuttle that went back and forth to Mohegan Sun which was very helpful. Staff was very friendly and helpful. The only two things that weren’t great was the pool was pretty chilly even once you were in it for awhile. And the elevator was frustrating because one of the two weren’t working and the one that was took FOREVER!!!!
Stayed 2 nights in Jul 2025