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For the price, this hotel was underwhelming. Big room but it needed updating. The layout of the bathroom and bedroom was awkward with the sink area right next to the bed. There were no hooks for hanging anything on the bathroom. It was also a difficult hotel to navigate, both inside and getting into and out of the property. The staff was not welcoming and did not provide any helpful information at check in. The location was ok for us since we were visiting the Oyster Bay area. I would not stay here again.

Great hotel and room, which was bigger than I expected. Only criticism is the taxi service they booked us a ride to JFK with was awful - taxi driver didn't speak English, drove over the speed limit, down the hard shoulder and used his hand out of the window to indicate

Love all the plants that were included in the decor. Top notch quality.

The staff went above and beyond to accommodate us after an issue with one of the suites during the Jay Z concert series in Yankee Stadium weekend. I can not say enough about how helpful they were.

Wrong address no instructions

Great location, great view

Everything about our stay, from the moment we arrived until we checked out, was excellent. The staff went above and beyond to help us make it to our 7pm show after we had multiple flight delays before arriving. The room was clean and aesthetically lovely. The bed was very comfortable, and the breakfast was delicious. This was our first time staying here, but it will not be our last!

I will start with the pros of booking at this hotel. Ambience was amazing when you walk into the hotel. The aromatics are sensual and creates a relaxing feeling. The location is nothing more short of great. The subway, Central Park and all stores are within walking distance. I suggest you take the walk. If you choose to stay here try Jams restaurant 5 stars. Now the cons… at the front desk I asked about the EV chargers to which I was told to refer my questions to valet. Ok valet informed me that the EV Chargers has been out of order for some time. Disappointing because as I expected a way to charge. Ok whatever. Now the room…it is like the size of a dorm room. The view that is pictured is a facade. My room was on the 4th floor and the view was the HVAC system for the next building with debris. On Saturday the room was FREEZING and guess what the a/c thermostat read “offline”. This was definitely not what I expected for the price I paid.