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Check in was kind of wonky. They don't accept euro coins as payment for local taxes but take euro paper. Which is kind of confusing since it was only 4 euro to pay the local taxes I didn't have local currency in a low enough denomination to pay so I had to wait an extended period of time to have them get me change for 200 dirhams. The check-in person which I don't know his name because they did not have a name-tag or give a proper introduction was egotistical and condescending. Which is not good as the face of the hotel. The room was ok and the area the hotel was in was ok. Would not stay here again unless there wasn't another option as there are too many options of other places to stay.

J’ai séjourné une nuit dans cet hôtel et, dans l’ensemble, j’ai eu une bonne expérience. Son principal atout est son excellent emplacement, en plein centre-ville de Casablanca. De nombreux restaurants, cafés et commerces sont accessibles à pied, ce qui permet de profiter du quartier sans avoir besoin d’une voiture. J’ai également beaucoup apprécié le service de voiturier, qui est gratuit. Le personnel est courtois et ce service ajoute une réelle valeur au séjour. Cela dit, je m’attendais à un niveau de prestation un peu plus élevé pour un hôtel classé 5 étoiles. Ayant séjourné dans d’autres établissements de cette catégorie, comme le Mount Stephen à Montréal, j’ai trouvé que les chambres, les salles de bain, la qualité des finitions, la décoration et les équipements y étaient plus raffinés. Même certains hôtels 4 étoiles où j’ai séjourné, comme le Hyatt Place du Vieux-Montréal, m’ont laissé une impression plus favorable en ce qui concerne le service et l’expérience globale. En résumé, c’est un bon hôtel, particulièrement grâce à son emplacement et à son service de voiturier gratuit. À mon avis, il se rapproche davantage d’un excellent hôtel 4 étoiles que d’un véritable 5 étoiles.

Great staff. Nice big rooms. Great location. The rooms were cleaned well but some areas are a little tired (weathered bean bag chairs by pool/some stains on couch in room). The staff was great at arranging transport and were super friendly. They are really putting in great effort to be good hosts. With a family of 4 the two bedroom room was great.

The food was good, the staff were helpful and nice . I liked the animation team, they’re very engaged with the guests, I liked the activities for the kids. However, the restaurant was very crowded, and the food runs out very quickly! One restaurant, was not enough for the amount of guests, which created long lines, and long wait to get some food ! I will recommend at least 2 stations for the more requested foods such as pizzas, chicken nuggets, fries , and mssemen, and omelets for breakfast time. Regarding the room, the AC did not seem to be working well, we had to request new bathroom towels the next day, because when housekeeping fixes the room, next day, they just picked up the dirty towels, and did not replace with new ones. Overall the atmosphere was good and we had fun.

Clean and quiet! Very important for Casa!

Safe business like location with wealthier larger houses around but not much to do around. Bedding had some stains first night and two towels for four. Bottle water not replisged & breakfast was not included despite notifying us at check immit would be. Family.room has room with kind/queen bed with sofa, and separate additional room with one.more bad, but A/C was extremely weak which is fine enough for Casablanca nights in June but not for running at the gym. Upon bringing the issue to staff, I was discussed, and staff literally argued & ran away. If I have to return, I would choose something else.

Decent