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Casablanca Vacation Packages

Malgré un petit contretemps à mon arrivée concernant le manque de serviettes pour prendre ma douche, le problème a été réglé en moins de 30 minutes, ce que j'ai beaucoup apprécié. Le personnel est très accueillant, professionnel et toujours prêt à aider. Une mention spéciale à l'équipe du buffet et du restaurant, qui offre un excellent service et répond rapidement à toutes les demandes avec le sourire. Dans l'ensemble, j'ai passé un très agréable séjour. Je recommande vivement cet hôtel pour la qualité de son service et l'amabilité de son personnel.

Hotel and staff were excellent, definitely recommend it to everyone, thank you so much👍👍👍

Common areas are vey well maintained. The rooms were new and bright. However there was significant mould in the shower. This was disappointing since I booked the largest suite. Other than that, everything was great.

Room was nice and balcony exceptional. Very clean and quiet.

Service was worse than expected for a hotel of a calibre like Four Seasons. 1. Upon checking in and finishing dinner, we were told someone would show us to our rooms because the hotel was quite large. However, we were ignored and left to our own devices and had to find our way to the rooms. 2. For one of the rooms that we booked (out of 3), we were given a room that was clearly a downgrade from the two others and also a disability accessible room. When first approaching the reception, they sold that room as a ‘premium’ room that had a sea-view and said they had no more room availabilities. After insisting on a room change a couple times more, then we were given a room of a similar standard to the two others. 3. Upon checking out, we discovered that the prices were higher than expected and found out that we were charged 1300MAD for a dinner that was not ours. A disappointing experience for a Four Seasons Hotel.