4/10 Poor
Roberto
Traveled with partner
Apr 2, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
While the specifics reads that they have AC, it is not available throughout the year. We stayed 1 night and they gave us 1 of the 2 rooms that they have in the lowest level (-1 floor). We could not power on the AC and when we called the front desk the woman told me that the hotel had the AC off because it was March and it was cold outside. I told her that the room was hot and she replied that I should open the window. I told her that if they gave me another room, I could do that but the room they gave me had the window towards the emergency stairs (inside the building) and when opened we could hear everyone on the stairs who where either smoking, drinking or just having loud conversations. She replied that the hotel was full and at 20:30 I didn’t had any other option. To be honest it was a bad experience and I even have photos of employees vaping on the stairs. If the AC will not be available during the whole year, they should’ve posted it on the description. I was mislead and falsely informed when booking this hotel and I will never, ever, stay here again. When people ask about my trip to Milan I will mention what did happened in this hotel. The only good thing about the Spice hotel was the breakfast and the breakfast staff. Front desk staff (specially the woman working the night of March 24) should retake the “Customer Service Class 101”.
Roberto
Stayed 1 night in Mar 2025