2/10 Terrible
Verified traveler
Traveled with family
Jul 15, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
First of all, it's not a hotel, it's an apartment rented through Airbnb.
Second, the service is very bad and you can't contact anyone to solve your problems, which is exactly what happened to me.
I traveled with my family and when I arrived at the place, I called them to get the passcode to enter the building, but no one answered, so I stayed in the street for about an hour with my family and kids, calling them and knocking on the door, but no one answered.
I had to look for a new hotel, which is another problem because most of the hotels are not available and the ones that are available are very expensive.
Of course, the taxi driver who was with me tried to help and find an alternative hotel, but it was difficult.
When I finally found another hotel, I decided to contact them again in the morning to ask for a refund, but unfortunately, no one answered again until after many calls.
When the person answered, I found that he didn't speak English, so I decided to go to the hotel.
When I arrived, the mini door was locked, so I called him again.
He answered and kept repeating that he would send the address on WhatsApp!!
I told him that I was in front of the building and just wanted the passcode to enter, but nothing.
In the end, I had to cancel everything through Hotels.com!!
Very bad experience.
Verified traveler
Stayed 2 nights in Jul 2025