This hotel is in a fantastic and central location in Roma Norte. The reason I give 1-star rating is because of the staff and the hotel room. I booked a room on Travelocity and the description did NOT state that it was an interior room with no window, no natural light, and an enclosed wall covering the patio door. I'm claustrophobic and asked to move room. The staff was not nice and said "too bad and I would have to put up with it." The next day, we talked to Gabriela that we were willing to pay to upgrade the room, but no other room was available. The ULIV hotel manager told Travelocity that they would not refund our money if we checked out early- even when the description did not state the room had no window. We stayed "in prison-like" room for 2 days before we were able to change room. Then upon paying upgrade fee and checking in at front desk for a new room, another receptionist said that she could not find our names in the system. She could not find the room, and we ended up telling and showing her that our new room number should be 1410, which was listed on our luggage tags. Even in the upgraded room 1410, the refrigerator made very loud irritating noise, we informed the front desk and was told "We are not fixing it, just unplug the refrig if it makes terrible noise!" The staff made our stay an awful experience! If you stay here and want a window with natural light, you might want to check to make sure the room is not an interior room.