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NH Collection Mexico City Reforma

4.0 star property

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Photo gallery for NH Collection Mexico City Reforma

Enjoy refreshing drinks in a stylish bar area with elegant centerpieces and a selection of glassware.
Relax in this serene space with a large window, comfortable seating area, and a stylish bar.
Two single beds with white linens and matching pillows, flanked by bedside tables with lamps.
Relax on the rooftop terrace with a refreshing dip in the clear pool surrounded by comfortable lounge seating.
Welcome to IHR COLLECTION, where a striking entrance sets the tone for a memorable stay.

Popular amenities

  • Pool
  • Spa
  • Parking available

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • Angel of Independence Monument
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪7 min walk‬
  • U.S. Embassy
    ‪7 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room

8.8 out of 10
Excellent
(64 reviews)
  • 296 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Superior Room (2 Double Beds)

Superior Room (2 Double Beds) | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room (2 Double Beds)

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium Room (2 Double Beds) | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room (2 Double Beds)

8.0 out of 10
Very good
(6 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room

8.0 out of 10
Very good
(30 reviews)
  • 333 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace ((2 Double Beds))

Premium Room, Terrace ((2 Double Beds)) | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room, Terrace ((2 Double Beds))

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Terrace

Suite, Terrace | 1 bedroom, premium bedding, minibar, in-room safe

Suite, Terrace

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace (View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, Terrace (View)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (Extra Bed 2 adults + 1 child)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 2 adults + 1 child)

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool

Galeria Plaza Reforma

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (2774)
$143 nightly
The price was $190
The price is $143 total
includes taxes & fees
Galeria Plaza Reforma

About this property

NH Collection Mexico City Reforma

4-star hotel in Reforma
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
In addition to a full-service spa, NH Collection Mexico City Reforma features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 16 meeting rooms. This eco-certified hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Parking is available onsite for a surcharge.

NH Collection Mexico City Reforma is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
NH Collection Mexico City Reforma has a restaurant on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Self parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 297 to 396 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 17 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 630 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 722 out of 1440 reviews
Rating 8 - Good. 332 out of 1440 reviews
Rating 6 - Okay. 173 out of 1440 reviews
Rating 4 - Poor. 113 out of 1440 reviews
Rating 2 - Terrible. 100 out of 1440 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ameya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

sahand

Traveled with partner
The hotel has potential, but there were a few issues during my stay. The electrical system didn’t always work properly — sometimes the power would cut out. The shower drain wasn’t functioning well either, and water would collect instead of draining quickly. Similarly, the sink in the bathroom would fill up fast and took a long time to empty. Also, I was hoping to check in a bit earlier, but unfortunately, early check-in wasn’t available
Stayed 2 nights in Apr 2025

10/10 Excellent

Helen Frances, Melville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time a this hotel. It was clean quiet great atmosphere even smelled good. The breakfast was amazing. So many choices. The staff always went above and beyond.
Stayed 6 nights in Apr 2025

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

2/10 Terrible

Lidia, Santa Ana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water from the shower spilled all over the restroom
Stayed 1 night in Apr 2025

10/10 Excellent

Leticia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 3 nights in Apr 2025

10/10 Excellent

Nola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying in this hotel and honestly I was disappointed. The air conditioning was not working properly. The hotel send a technician, however he was not able to fix the issue.
Stayed 1 night in Apr 2025

2/10 Terrible

Ben

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Disappointing Service Despite Promising Amenities I recently stayed at this hotel and, unfortunately, my experience was not up to expectations. While the property itself is well-maintained and the location convenient, the service—particularly from the front desk staff—left much to be desired. Throughout my stay, I had to repeatedly follow up on basic requests such as extra pillows and hangers. Despite being promised quick assistance, it often took several hours—and in one case, overnight—for items to arrive. This level of responsiveness is not what I expect from a hotel in this price range. Additionally, I had paid for a room upgrade, which turned out to be directly above a very noisy area of the hotel. I brought the issue to the attention of the staff who allowed us to downgrade to a much smaller room. Hoping at the very least for a refund of the upgrade cost, it took multiple weeks and a lot of effort from Expedia staff to finally get a response from the hotel. I was met with no resolution from NH but luckily Expedia offered me credit. While I understand that issues can arise, it’s how a hotel handles those situations that makes the difference. In this case, the lack of responsiveness and unwillingness to make things right made for a frustrating stay. I hope management takes this feedback seriously, as there is potential here—but service needs significant improvement. For future reference, do not book any of the junior suites as they are all directly above bars/clubs.
Stayed 8 nights in Mar 2025

10/10 Excellent

Guillermo

Stayed 1 night in Mar 2025

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean and perfect
Stayed 4 nights in Mar 2025

10/10 Excellent

Ramiro B, North Hollywood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location The city should keep the areas clean
Stayed 8 nights in Apr 2025

8/10 Good

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. People at front desk very nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 2 nights in Mar 2025

6/10 Okay

angel

Traveled with partner
Liked: Cleanliness
that needed service for the room
Stayed 8 nights in Mar 2025

6/10 Okay

Andres

Traveled with partner
Liked: Staff & service, amenities
I paid for a suite upgrade, bad idea, old room, not properly taken care off.
Stayed 2 nights in Mar 2025

10/10 Excellent

Juana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness
For “superior” rooms it seems wrong to put them above the all night long dance and music club with windows that don’t block noise. The housekeeping randomly decides how many towels to leave and only ever replaces decaf coffee - which doesn’t help when you’ve been kept awake all night. They left tea bags in the room but only an espresso machine and a single espresso cup. Not sure how to make tea then. Their web site is promoted as a way to interact with easy requests for additional towels etc. but nothing ever arrives. Unless you’re staying locally and will be out all night I’d look for a quieter location.
Stayed 5 nights in Apr 2025

10/10 Excellent

dayra

Stayed 2 nights in Mar 2025

10/10 Excellent

Chung

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get VIP treatment.
Stayed 3 nights in Mar 2025

10/10 Excellent

Osberth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Mar 2025

8/10 Good

Sergio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was remodeled recently. The beds were comfy and the WIFI strong and reliable. The A/C worked great. The bathroom has a glass enclousure, so there is limited privacy. The restaurant had limited options. Our room was next to a night club and there was loud music every night until 5 am.
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay ut a noisy neighborhood at night.

A comfortable one-night stay before travelling back to the UK. The hotel is located in a lively neighborhood, alongside other hotels, bars and clubs. Although the room was great, it was very noisy throughout the night until 3am. The music and bass from the nearby club resonated through the building up to my floor. It was difficult to sleep. Aside from this, it was a comfortable stay.
Stayed 1 night in Mar 2025

10/10 Excellent

margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of Zona Rosa. A lot of partying around.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025