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Holiday Inn Express And Suites Memphis East by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express And Suites Memphis East by IHG

Lobby
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Exterior
Exterior
Outdoor pool

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Pet friendly
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
1236 Primacy Pkwy, Memphis, TN, 38119
  • Baptist Memorial Hospital-Memphis
    ‪5 min drive‬
  • Memphis Botanic Garden
    ‪7 min drive‬
  • University of Memphis
    ‪9 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Hearing Accessible (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, Hearing Accessible (Communication)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Hearing Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Hearing Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub

  • Sleeps 2
  • 1 King Bed

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Lobby

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  • Pet friendly
  • Parking included
  • Free WiFi
3.3 out of 5, (1005)
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The price is $87 total
includes taxes & fees
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About this property

Holiday Inn Express And Suites Memphis East by IHG

Memphis hotel with outdoor pool
An outdoor pool, a fitness center, and WiFi in public areas are available at this smoke-free hotel. Free on-the-go breakfast and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and a meeting room are onsite.
Holiday Inn Express And Suites Memphis East by IHG offers 131 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Holiday Inn Express And Suites Memphis East by IHG features an outdoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is available for a surcharge. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Holiday Inn Express And Suites Memphis East by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 5:00 AM and noon.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 5:00 AM to noon

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

The seasonal pool will be open from May 24 to September 06

Property is also known as

La Quinta Inn Memphis Primacy Parkway
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Holiday Inn Express And Suites Memphis East by IHG Hotel
Holiday Inn Express And Suites Memphis East by IHG Memphis
Holiday Inn Express And Suites Memphis East by IHG Hotel Memphis

Holiday Inn Express And Suites Memphis East by IHG Reviews

Reviews

5.4
Rating 10 - Excellent. 193 out of 1001 reviews
Rating 8 - Good. 132 out of 1001 reviews
Rating 6 - Okay. 151 out of 1001 reviews
Rating 4 - Poor. 196 out of 1001 reviews
Rating 2 - Terrible. 329 out of 1001 reviews

5.2/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrick

Stayed 2 nights in Jun 2024

2/10 Terrible

Sherita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs remodeling. Very old and smells bad
Stayed 2 nights in May 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Kristina

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s Excellent Including The Breakfast!!!!
Stayed 4 nights in Jul 2024

4/10 Poor

Amber

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you just want to stay for the night to get away from home. Not really clean always an odor in the hallway. Ice machine and elevator out of service. Hard to explain i felt safe but unsafe if that makes sense lol.
Stayed 1 night in Apr 2024

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not a great place to stay

This stay started off rough and did not really improve. At the original time of check in, no one was at the front counter. After waiting 10 minutes, we left, got dinner, then returned to check in. The elevator closest to our room was broken, so we had to go down the long hallway, up, then back through the long hallway to get to our room, only to find the one given to us had not been cleaned. After repeating the trek back to the counter, the response we got was "housekeeping has left for the day". We we eventually assigned a new room (repeating the trek again due to the broken elevator), we got a clean room. There were only two towels for the three of us. When asked for a third, we were told there were no more. The front door to the hotel was broken, an elevator was broken, we were given a dirty room, and they would not provide us with enough clean towels.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not a great place to sleep.

Stayed 1 night in Jul 2024

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Cake

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The elevator was broken. Both the rooms I booked had ants the first room had an ant infestation the second room had a few. But everything else was fine except our neighbors were loud at 3am I have to be at work at 5am. The breakfast was okay!
Stayed 2 nights in Jul 2024

2/10 Terrible

Olivia

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got ate up by bugs while I was sleeping. The room was dirty. There was crackheads screaming. And it sounded like someone was trying to kick my door in. All of the doors at the hotel had looked like they had been kicked in. The room reeked of pee.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel.

The hotel was decent. The
Stayed 2 nights in Jul 2024

10/10 Excellent

Lisa

Stayed 1 night in Jul 2024

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doors would not open with keys when they were open they wouldn't shut, wires hanging out of the lamps, dirty sheets, someone tried kicking our door open in the middle of the night, bugs, smeels like pee in the whole place.
Stayed 1 night in Jul 2024

2/10 Terrible

ANNA

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property really needs updating. I should have read the reviews before booking. Everything everyone else said was true, one elevator did not work and the other was filthy. Wallpaper peeling off wall, several lights had no covers and some didn’t work at all, Toliet seat was not connected on one side. Ceiling looked like mold on it. I’m so surprised that La Quinta is still franchising this location.
Stayed 1 night in Jul 2024

2/10 Terrible

Darean

Disliked: Cleanliness, property conditions & facilities, room comfort

Awful hotel.

Hotel was dirty and smelled bad. It is very dated. One of the elevators doesn’t work, the tv in my room didn’t work and the toilet seat was hanging on the toilet by one screw! The floor in the bathroom was sticky as well. I didn’t want to be there and I’ll never stay there again.
Stayed 1 night in Jun 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful. Door opened without key card. CO2 detector missing from ceiling. Shattered bedside lamp falling out of the wall. Holes in comforter and sheets. People slamming doors all night. The list goes on. Customer service was even terrible. This place needs to be closed down. Can’t believe I paid over $100 for the night.
Stayed 1 night in Jun 2024

2/10 Terrible

Aaron

Disliked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Vickie

Business traveler
Stayed 1 night in Jun 2024

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Hector Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Hector Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Antonio

Stayed 1 night in May 2024

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT GO TO THiS HOTEL YOU WILL REGRET IT

The room was very terrible not as Advertised like on the internet listing the room was outdated and smelled of Marijuana I didn’t even stay at the hotel with to a family member’s house instead.
Stayed 1 night in Jun 2024

2/10 Terrible

Jasmin

Stayed 2 nights in Jun 2024