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Holiday Inn Downtown Memphis by IHG

3.0 star property

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Photo gallery for Holiday Inn Downtown Memphis by IHG

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Exterior
Breakfast, lunch, dinner served; American cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
160 Union Ave, Memphis, TN, 38103
  • Place, Peabody Ducks
    ‪2 min walk‬
  • Place, Beale Street
    ‪5 min walk‬
  • Place, FedExForum
    ‪6 min walk‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible (Mobility)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

7.4 out of 10
Good
(25 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(7 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

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Exterior

Hampton Inn & Suites Memphis-Beale Street

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,179 reviews
Hampton Inn & Suites Memphis-Beale Street

About this property

Holiday Inn Downtown Memphis by IHG

3-star hotel in Downtown Memphis
Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a 24-hour business center, valet parking, and a business center.
Holiday Inn Downtown Memphis by IHG offers 192 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a 24-hour business center and 5 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 6000 square feet (557 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. A complimentary area shuttle within 5.00 mi is available for guests. Parking is available onsite for a surcharge.

Holiday Inn Downtown Memphis by IHG has designated areas for smoking.

Breakfast is available for a surcharge each morning.
Downtown Bar & Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle up to 5 mi
  • Valet parking on site (USD 27 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Downtown Bar & Grill

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 6,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Valet parking fee: USD 27 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Beale
Holiday Inn Beale Hotel
Holiday Inn Beale Hotel Memphis-Downtown St.
Holiday Inn Memphis-Downtown Beale St.
Holiday Inn Downtown Memphis Hotel
Holiday Inn Downtown Memphis
Holiday Inn Beale Street
Memphis Holiday Inn
Holiday Inn Memphis
Memphis By Ihg Memphis
Holiday Inn Downtown Memphis
Holiday Inn Downtown Memphis by IHG Hotel
Holiday Inn Downtown Memphis an IHG Hotel
Holiday Inn Downtown Memphis by IHG Memphis
Holiday Inn Downtown Memphis by IHG Hotel Memphis

Holiday Inn Downtown Memphis by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 302 out of 1003 reviews
Rating 8 - Good. 256 out of 1003 reviews
Rating 6 - Okay. 157 out of 1003 reviews
Rating 4 - Poor. 125 out of 1003 reviews
Rating 2 - Terrible. 163 out of 1003 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Diane

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No valet parking. Keys had to be uploaded every day. No restaurant in hotel
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Sad stay in Memphis

The hotel parking garage was destroyed and couldn't park but luckily there weren't many people there, so we parked by the door, and they comped the parking charge. The TVs in the hotel weren't working, the AC wasn't working so they put fans in each room which didn't help much at all and we didn't get a refund or discount. Brown toilet water the entire time and black bugs came out of the tub faucet each time.
Stayed 3 nights in Jun 2025

10/10 Excellent

Thellus

Stayed 1 night in Feb 2025

2/10 Terrible

DAVID

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turned up at the hotel to find it had been closed for 3 months. Hotel.com did not inform us. Had to find somewhere else to atay.
Stayed 1 night in Jun 2025

2/10 Terrible

Nimfa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
bad experience with managers and staff
Stayed 2 nights in Apr 2025

2/10 Terrible

Norma

Stayed 3 nights in May 2025

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed upon arrival. I was not notified through hotels.com
Stayed 3 nights in May 2025

10/10 Excellent

Osvaldo, Chambersburg

Stayed 3 nights in May 2025

2/10 Terrible

Lee

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled our reservation because the HVAC wasn't working. Expedia still has not refunded me and I can't reach a human over the phone to cancel. Inexcusable on all accounts.
Stayed 4 nights in May 2025

8/10 Good

Hiedie

Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Communication was Lacking

Showed up to check in and the hotel was closed and I was never contacted. Took a full day and multiple texts and phone calls to get a refund. Communication could have avoided all of this!!
Stayed 1 night in May 2025

2/10 Terrible

Heath

Stayed 1 night in May 2025

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

David

Traveled with group
Disliked: Staff & service, property conditions & facilities
I arrived to check in, to find out that the hotel had been closed down because their AC wasn’t working and they were sending guests to other hotels. I was not notified of this, although they claim they did … So i was turned away with no recourse to find another hotel for three nights, after flying in to town and expecting to have a hotel to actually stay at.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jayne, Naples

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel called me the day before checkin to cancel our two day reservation. I understand the circumstance's were beyond their control. I was able to find a different hotel for a higher price due to it being last minute a little further from Beale St that I had to pay for at checkin. Problem is now it has been five days since they canceled my reservation and they still have not refunded my money.
Stayed 2 nights in Apr 2025

2/10 Terrible

steven, conway

Disliked: Cleanliness, staff & service, property conditions & facilities
Was closed on arrival, never notified me, everything nearby sold out.
Stayed 1 night in Apr 2025

8/10 Good

Rayan

Stayed 2 nights in Mar 2025

2/10 Terrible

Martin

Stayed 2 nights in Apr 2025

2/10 Terrible

CAROL L

Liked: Cleanliness, staff & service, property conditions & facilities
No AC, no breakfast, though I have paid for it, didn’t tell me a head of time that they didn’t not have ac and breakfast, they just told me the horrer story upon arrival, they offered fans and if you don’t like that, the third party will refund your money, I had no choice but to stay, because the alternative is double what I have paid months ago, this is immoral and deceptive practices!
Stayed 4 nights in Apr 2025

6/10 Okay

Carroll

Business traveler
AC was inoperrative , some of eminities were not available , fitness room needs attention
Stayed 4 nights in Apr 2025

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue I had was the AC wasnt working during our stay so it was hot. However, the staff did let us know of the issue on arrival and let people choose whether they wanted to stay. We were only there for one night so we toughed it out. Our stay was pleasant otherwise, and if we are ever in town for a Grizz game I would book here again.
Stayed 1 night in Mar 2025

2/10 Terrible

Wesley T

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shut it down.

Hotel in complete disrepair. No AC, 1 of 3 elevators operational and the lights didn't work in that one. Skeleton staff doing the best they could, but place should be closed by corporation until they can bring it up to standard. The list of what is wrong this place is endless.
Stayed 1 night in Apr 2025

4/10 Poor

Yangja

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Do no

Stayed 3 nights in Apr 2025

6/10 Okay

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Unfortunately the AC was broken during my stay, they did offer a fan tho.. the pictures aren’t really accurate but overall it was a good stay. Would stay again
Stayed 2 nights in Apr 2025

2/10 Terrible

Anthony

Stayed 1 night in Apr 2025