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Hampton Inn & Suites Memphis East Germantown Area

2.5 star property

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Photo gallery for Hampton Inn & Suites Memphis East Germantown Area

Free daily buffet breakfast
Fridge, coffee/tea maker
Exterior
Free daily buffet breakfast
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pool
  • Gym
  • Housekeeping
$122
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
962 S Shady Grove Rd, Memphis, TN, 38120
  • Baptist Memorial Hospital-Memphis
    ‪4 min drive‬
  • Memphis Botanic Garden
    ‪8 min drive‬
  • University of Memphis
    ‪9 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Double Bed, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Studio, 1 King Bed, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Kitchen

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

LCD TV, pay movies

Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Kitchen

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Kitchen, Non-Smoking

LCD TV, pay movies

Suite, 1 King Bed, Kitchen, Non-Smoking

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non-Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non-Smoking

7.8 out of 10
Good
(24 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

LCD TV, pay movies

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

Similar properties

Property amenity

Staybridge Suites Memphis - Poplar Ave East by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, 975 reviews
Staybridge Suites Memphis - Poplar Ave East by IHG

About this property

Hampton Inn & Suites Memphis East Germantown Area

Memphis hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and a free area shuttle are also provided. Other amenities include self parking, coffee/tea in a common area, and dry cleaning.
Hampton Inn & Suites Memphis East Germantown Area offers 130 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hampton Inn & Suites Memphis East Germantown Area features an outdoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. A complimentary area shuttle within 5 miles is available for guests. Onsite parking is available (surcharge), along with a car charging station.

Hampton Inn & Suites Memphis East Germantown Area is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 5 mi
  • Self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Grove Hotel Memphis-Shady
Hampton Inn Memphis-Shady Grove
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn Memphis-Shady Grove
Hotel Hampton Inn & Suites Memphis-Shady Grove Memphis
Memphis Hampton Inn & Suites Memphis-Shady Grove Hotel
Hotel Hampton Inn & Suites Memphis-Shady Grove
Hampton Inn & Suites Memphis-Shady Grove Memphis
Hampton Inn Suites Memphis Shady Grove
Hampton Inn Grove Hotel
Hampton Inn Grove
Hampton Memphis Shady Grove

Hampton Inn & Suites Memphis East Germantown Area Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 88 out of 172 reviews
Rating 8 - Good. 48 out of 172 reviews
Rating 6 - Okay. 21 out of 172 reviews
Rating 4 - Poor. 8 out of 172 reviews
Rating 2 - Terrible. 7 out of 172 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Virginia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Had issues with the door lock. Our door wouldn’t locked. Air conditioning didn’t cool properly.
Stayed 1 night in May 2025

6/10 Okay

Roseanne

Disliked: Staff & service, property conditions & facilities, room comfort
The mattress was collapsed and should have been replaced. I never had maid service the entire time I was there 5 days. I checked in on a Thursday and finally on Sunday I complained that I had only wet towels and that my trash baskets were overflowing. Towels were replaced & baskets emptied but nothing else! Terrible service.
Stayed 5 nights in May 2025

10/10 Excellent

Brittany

Stayed 2 nights in May 2025

4/10 Poor

Nathaniel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
I didnt get the room a paid for. Unbelievable....
Stayed 2 nights in May 2025

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay! Staff was very guest focused which made the stay even better.
Stayed 2 nights in May 2025

10/10 Excellent

Forest

Stayed 1 night in May 2025

10/10 Excellent

Chastity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was great! There was a slight issue with my reservation and he fixed it for me. The room was clean and the amenities were great! I definitely will be staying here again!!
Stayed 2 nights in May 2025

8/10 Good

Sherri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were not prepared to have to get a parking ticket to even enter the parking lot nor we were prepared to have to pay $10 for parking, especially since this was not right downtown. When we got settled into our room we could not get the TV to work. We called the front desk and a maintenance person was to come fix it, but no one ever came. The lamp between the two beds would not turn on and the outlet there did not seem to be working. Other wise the room was clean and well supplied and the dining area was nice.
Stayed 1 night in May 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good breakfast. Overall nice stay.
Stayed 2 nights in May 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerks were so friendly.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerk Jacob was Amazing and made sure our stay was memorable.. Shuttle service to and from Downtown 5 stars
Stayed 1 night in Mar 2025

8/10 Good

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a nice area and the room and property were nice. However I did find the cleanliness of room a little off putting. The kitchen looked as if the cabinets, microwave and refrigerator hadn't been wiped down in awhile. You could see food caked up on cabinet handles as well as microwave and refrigerator handles. The bathroom door had what looked like food stains on it. Staff was very pleasant and the breakfast was very good.
Stayed 4 nights in May 2025

4/10 Poor

Shawn

Disliked: Property conditions & facilities
This was my 2nd stay at this hotel. I knee after the first stay that it was awful and I almost didn't go back, but the price wad so good that I convinced myself to give it a second chance. The mattresses are AWFUL and desperately need replacing. The toilets are very low to the ground. There is no water pressure in the shower. We had 2 rooms, each with 2 queen beds that "slept 5" and supposedly had a sleeper sofa, no sleeper. We only had 2 towels in each room that supposedly slept 5. The air conditioner didn't work well and it was HOT. The walls are paper thin and you can hear everything in the room next door including their morning alarm. YOU GET WHAT YOU PAY FOR. NEVER again!
Stayed 2 nights in May 2025

8/10 Good

Everette

Stayed 1 night in Apr 2025

10/10 Excellent

kathy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet and safe. Strange parking now
Stayed 1 night in Apr 2025

10/10 Excellent

Melinda

Stayed 1 night in Apr 2025

8/10 Good

Carrie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Never again will I stay here!!!!!

After traveling for 15 hours we were exhausted. We got to our room and I got in the shower and in the room next door was a screaming kid and the adults were talking way too loud. Then we get woke up at 5:30 am central time because of people talking so loud. I will not come back to this total again. I don’t care how nice the hotel is or if the breakfast is good or not. I CAN NOT STAND RUDE PEOPLE!!
Stayed 1 night in Apr 2025

10/10 Excellent

Sarai, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go places
Stayed 1 night in Apr 2025

8/10 Good

William

Traveled with family and small children
Liked: Cleanliness
The pull a ticket entry is ridiculous and has no real security purpose the dishwasher was full of dirty dishes upon arrival housekeeping associate was rude
Stayed 2 nights in Apr 2025

10/10 Excellent

CASEY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will definitely stay again

The room was so clean and super convenient for my little family. The mini kitchen was such a bonus for the price you pay!
Stayed 1 night in Apr 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher Kai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best and breakfast was good. Our two room was great two.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem. Was the bed was too soft
Stayed 1 night in Apr 2025

10/10 Excellent

JOHN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with gate - felt safe
Stayed 1 night in Apr 2025