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Mercure Welcome Melbourne

4.0 star property

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Photo gallery for Mercure Welcome Melbourne

Meeting facility
Hypo-allergenic bedding, in-room safe, individually decorated
Exterior
Lobby
Miscellaneous

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available
$86
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, Queen Victoria Market
    ‪12 min walk‬
  • Place, Crown Casino
    ‪19 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

8.0 out of 10
Very good
(11 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

  • 248 sq ft
  • Sleeps 2
  • 3 Twin Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed

8.2 out of 10
Very good
(19 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(85 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(34 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Welcome Melbourne

4-star hotel in Melbourne Central Business District
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services. Housekeeping is available on request.
Mercure Welcome Melbourne offers 330 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to meeting rooms and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge). A total renovation of this property was completed in June 2022.

Mercure Welcome Melbourne is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered self parking on site (AUD 24 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping mall

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • High-pile carpet in room
  • Raised toilet seat (18 inches high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 25 for adults and AUD 15 for children
  • Covered self parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Reviews

Mercure Welcome Melbourne Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 323 out of 1001 reviews
Rating 8 - Good. 388 out of 1001 reviews
Rating 6 - Okay. 164 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 43 out of 1001 reviews

Reviews

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff in the restaurant were lively!
Stayed 2 nights in Jun 2025

8/10 Good

Helen

Liked: Cleanliness
Great location
Stayed 1 night in Jun 2025

4/10 Poor

Jane

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Maria Ronna Luna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for my quick one-night stay in the key - staff were friendly and helpful, everything was close by, lots of shopping areas and it was just a nice central location to be based in Melbourne.
Stayed 1 night in Jun 2025

6/10 Okay

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great central position, easy to walk to anywhere in the CBD. The room itself was clean and tidy. However, location of the room near the elevator meant it was really noisy at night - sounded like a tram at times.
Stayed 1 night in Jun 2025

2/10 Terrible

Meg

Traveled with partner
Rooms are so extremely loud. They put us right near the elevator. Also heard people walking up and down the hallway all night.
Stayed 1 night in Jun 2025

8/10 Good

Zhina

Stayed 1 night in Jun 2025

10/10 Excellent

Emma

Stayed 3 nights in Jun 2025

10/10 Excellent

Choen, Sydney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

Jean, Auckland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was what we wanted & was clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Daryl

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent hotel, location and service.

Very good service and the room as clean and well equipped. I could not get the Chromecast to work on the tv though. Hint, checkout is easy with the Dropbox next to the reception desk. It's tricky to find. Look near the laneway.
Stayed 1 night in Jun 2025

6/10 Okay

Annie

Disliked: Staff & service, property conditions & facilities
Good location but staff were not very engaging and the other guests were very noisy until late. Rooms are tiny and not all things in the room were in working order
Stayed 3 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, allowed early check-in, staff fantastic Only small gripe, Could have better water pressure in showers
Stayed 4 nights in Jun 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy / quick / efficient check in. Clean / quiet room. Perfect for a 1 or 2 night stay. Great location walking distance to shopping / restaurants
Stayed 1 night in Jun 2025

8/10 Good

Jeanette margaret

Stayed 3 nights in May 2025

6/10 Okay

Elefterios

Traveled with family
Shower temp terrible
Stayed 3 nights in May 2025

4/10 Poor

Christiane

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked this hotel as the description said it has been fully renovated in 2022, there is no way, rooms were old, damaged and very bare. No valance around the blood stained bed base. Rooms are not sound proof, extremely noisy from the outside and inside. Plus is the buffet breakfast.
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all in all great value great service with a smile always ready to assist the breakfast completely divine
Stayed 2 nights in May 2025

6/10 Okay

GUAN SOON

Traveled with partner
We like the location. Very convenient. Good that the hotel rate is reasonable for our long stay.
Stayed 12 nights in May 2025

6/10 Okay

Charina

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Central - quiet- comfortable - good breakfast
Stayed 4 nights in May 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Small basic clean rooms, excellent location, parking handy, pleasant friendly staff
Stayed 2 nights in May 2025

6/10 Okay

lucy

Traveled with group
Disliked: Cleanliness
Not the best stay in Melbourne. Excellent location and spacious room however housekeeping had overlooked cleaning our room before our stay and we had the last guests left overs in the Fridge and used face washers. Apart from that beds were comfortable and shower good.
Stayed 1 night in May 2025

10/10 Excellent

Johnny

Stayed 3 nights in May 2025