2/10 Terrible
holly
Jun 28, 2025
Liked: Room comfort
Disliked: Staff & service
Right now, the hotel is my home, and due to this
I am writing to express my deep frustration and disappointment regarding a recent experience at one of your Extended Stay properties. The events I endured not only jeopardized my health and safety but also caused significant personal and financial hardship.
On the night in question, I was locked out of my room due to a malfunctioning door. The employee on duty was unable to help me regain access, and there was no 24-hour maintenance or emergency protocol available. I was placed in another room for the night—without access to my belongings, including my essential diabetes medication.
As a diabetic and someone who is eight weeks pregnant, being without my medication was dangerous. The following morning, I was woken up and told to move all my belongings yet again because the original room’s door was broken. I received no assistance, even though I clearly stated my condition. This caused me to miss an entire day of work.
After finally settling in, I was told at 7 p.m. by the manager that my reservation had been canceled, and I was being evicted due to damage to the original room’s door—damage caused by your employee who had spent the night trying to pry the door open with screwdrivers and tools.
was then falsely accused of lying about the incident and forced to relocate to another Extended Stay location, where I had to pay for a full day despite arriving at 11:30 p.m. I also missed another day of work and was placed on restriction by my employer. in serious financial strain.
holly
Stayed 1 night in Jun 2025