4/10 Poor
Kimberley
Aug 31, 2025
Disliked: Cleanliness
We were pleased with the competitive pricing of the apartment, especially given its convenient location. However, we were ultimately disappointed with our stay due to several issues that fell short of basic expectations.
We booked the apartment for five adults, fully aware that one of the sleeping arrangements would be a fold-out bed. Unfortunately, what was provided was not a proper bed but a fold-out chair, which lacked a mattress and was extremely uncomfortable—completely unsuitable for an adult.
In addition, when we went to have breakfast, we found the cutlery to be dirty, which was both off-putting and unhygienic. We expected clean and usable kitchenware as a basic standard.
The most concerning issue, however, was discovered on the morning of our departure. As is our usual practice, we stripped the beds and were horrified to find that one of the mattress protectors had a large, visible urine stain. This level of cleanliness is unacceptable and left us feeling quite unsettled. It is difficult to understand how this was missed during the previous cleaning.
While we understand that noise or external disturbances may be out of your control, we do expect a minimum standard of cleanliness and comfort when paying for accommodation.
We don't usually make complaints, but the condition of the mattress protector and the general lack of cleanliness were truly disappointing. Had we discovered the mattress issue earlier, we would not have stayed.
We hope you take this feedback s
Kimberley
Stayed 1 night in Aug 2025
