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Mcely Vacation Packages

Really nice apartment, clean with all the facilities you'd expect. There is no "reception" as it's an apartment, but the host communication was excellent. Everything ran smoothly, when we arrived (earlier than we had predicted), host was already waiting for us, really impressive service. Parking is underground, and we could come and go with our car as needed (we drove from the UK). Location is convenient for tram etc, there are stops really close by (although we didn't use the tram).

Near the end of our stay we contacted the provider to let them know the ceiling was leaking water into our room during a storm. The water created a puddle on the floor as well as onto my daughter’s bed. My complaint and frustration is with the providers interaction. I asked for a discount, they denied this and after two separate attempts to communicate further, they ignored my text’s. I'm trying to copy/paste my text communications but this site won't accept it. I'll send you a separate email via your email complaint process.