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Matanzas Vacation Packages

Clean room, all the amenities, convenient parking. Helpful staff. We could not get an early check in, but the hotel was very busy.

Room was excellent. Had a problem at checkout. Major language barrier

My room was not done for 3 days even requesting it at the front desk personally. They receive packages but didn’t call you or message to let you know that they arrived, I still have one missing. Infrastructure is good but service is poor. Non functional for businesses purposes.

It was great to have breakfast delivered to the room as part of the stay. The location was perfect, walkable to all parts of downtown that you would want to see. Easy to grab train and bus to get to airport.

Excelente hotel

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I had a very pleasant stay at Luciano K Hotel in Santiago. The staff were truly outstanding — warm, attentive, and consistently helpful from check-in to check-out, making the whole experience feel smooth and personal. As an Expedia Platinum member, I also received a nice room upgrade, which was much appreciated and added extra comfort to the stay. I also liked the room itself — it had a number of small designer touches and interesting details that made it feel a bit more unique than a standard hotel room, without being over the top. Overall, a very positive experience, with excellent service at the heart of it.

Good location for visiting the sights of the central city. The room was very spacious, with a small kitchen and living space separate from the bedroom. The breakfast had a good range and was well stocked. The rooftop bar was a good spot for a refreshment after a day exploring the sights. The only negative was that our we could hear the noise from the bar in our 5th floor room.