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Staff was very helpful. Helped us find a a few good restaurants. Breakfast was good. Rooms were clean. No elevator, a lot of stairs to climb. Staff helped us with our bags.

Amazing views. Relaxing stay! A very romantic hotel, though I was surprised by the number of families there; given its location and amenities, I had assumed it was geared towards couples. That isn't a negative comment, though—it was simply a case of my own mistaken perception.

Fantastic location in the heart of Florence. They room was big, clean and the bed comfortable. Breakfast was great too.

Hotel Eliana is a Gem! It’s a 20 minute walk from the center but I like it that way because it is quiet also after eating so much food from Central market I need to walk it down all the staff are very attentive, friendly and helpful. I will definitely go back in this hotel again. I have in fact, suggested this to my close friends who are coming to Italy next year 10 members of the family.

The hotel is close to everything. Great restaurants near by too. Highly recommend.

the room was so clean and staff are accommodating

"I recently stayed at your hotel and, unfortunately, my experience with the customer service was extremely disappointing. Despite the hotel's beautiful atmosphere, the staff were unfriendly, nasty, and even racist. They were not welcoming or kind, which made our stay unpleasant. If you're looking for a place with good customer service, I wouldn't recommend this hotel."

The Room was very nice, and the building is centrally located and close to the train station. Would stay here again!