All the staff we met were happy, polite, understood our query/what we were asking.
Check in went very easily, I felt the staff wanted to be there and wanted to help. The hotel was explained to us, eg where breakfast would be, time available, where lifts were etc
Breakfast was very nice, a good selection available, plenty of seating. The dining area was always clean, tables were not left dirty for any length of time. I am gluten intolerant the chef (both) was more than happy to provide gf toast which I felt wasn't contaminated with gluten.
The hotel beds are very comfy, the towels nice and thick and soft, the toiletries are of a good quality. However, the toilet roll is only 2 ply! This is the only thing I could find fault with as I prefer 4ply.
I've already recommended this hotel to my friends!
We sat in the bar in the evening for drinks, the staff explained closing time and made sure we had enough drinks before the bar closed.