4/10 Poor
Verified traveler
Traveled with family
May 6, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Trip to Manchester!!!!!
The room was not fully made up on are arrival at approx 3-45pm. One bed was not made. Lack of robe in the room. No tissues in the Bathroom. The A/C was not working and the room was very hot. We contacted reception and they sent up a member of your team to make up the bed. We pointed out the problem of the A/C she contacted site maintenance. Eventually they contacted us to say they could not fix the system and offered to move us to interconnecting rooms. We eventually moved to after i explained that we needed to get ready before a show at the AO by 6-30pm. Reception brought us the room keys and we moved ourselves to an accessible room!!! and a connecting room. No robes in the room. We spoke to reception and they arranged for robes to be sent up. The accessible room was inappropriate for our needs. However, we needed to prepare and get to the AO Arena. On returning to the Hotel later that evening we realised that we only had single flat pillows in the one accessible room. It was late and we were tired. We utilised some of our clothes to increase the level of the pillows. The beds were very firm and we did not have a very good nights sleep. We were offered a 50% discount on our booking in compensation!! When ! checked the bill at checkout the reduction was not 50%. The receptionist explained that she will speak to the manager and get it corrected. I will need to check my bank to see if that has been completed. Staff tried but the whole experience was not good.
Verified traveler
Stayed 1 night in May 2025
