2/10 Terrible
Dudley
Business traveler, Traveled with family
Sep 21, 2025
Disliked: Staff & service
I was placed in a room that was right next to a construction site which did not seem coincidental. The workers jack hammered and drilled into the wall next to my room first thing in the morning with all sorts of banging , hence we never got sleep . It was terrible . Front desk I’m sure knew the layout of the hotel and should have informed us of what would take place the whole week. It was the most miserable stay in a Double Tree hotel. Also we went on Saturday Sept 20 for lunch and asked to eat at a quiet area of the hotel restaurant, the head manger who greeted us said no problem , The waitress said she will not bring our food over to that side with such disdain towards us. We don’t know her and the first time in Manchester, awful. Ten minutes later more guest came and requested the other side of the restaurant and was escorted . I felt sorry for the manager because the waitress was not cooperative . We ate the where she wanted us, but to be 62 years old and paying 2000 US for a room and having this experience was a perfect shame . I’ll never stay there again. Terrible service , though I give credit to housekeeping as they did a good job.
Dudley
Stayed 7 nights in Sep 2025

























