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The place looks old with some updates, the staff is not very helpful and don't have the best attitude. Mainly, I got a room in the 6 floor, at the very end of the building, which I don't mind because is usually quite. The room was not okay, and it had a funky smell, the carpet was kind of dirty and the AC was not working as it should and most importantly, the pillows had a horrible smell, I couldn't sleep on it... when I checked in was very late and I was just too tired to say anything and with the attitude I was checked in, I doubt it would get any assistance. When I checked out, I mention all this things to the girl and she tried to call the manager but never showed up and I had to leave...she didn't do anything about it. I wouldn't recommend anyone to stay here, is plain and simple horrible.

All-around wonderful stay; excellent location, very accommodating staff. Many thanks!

Excellent service snd breakfast

The hotel is the heart of Times Square. The breakfast was fine. Due to heavy rush during holiday season.

Family friendly with efficient staff and great location

- Air conditioner in our room was not working. It worked on and off eventually. - Only received turn down service one night. - Door security inside the hotel was rude and wouldn’t let my wife in one afternoon and physically moved to block her…not good. - Trash in our hallway every day - Overall, it needs better management that cares

Beautiful property that is well maintained. Staff is very friendly and helpful. Wonderful roof top pool and easy access to the beach.

We stayed there with two small children, and it was fantastic. The room was very spacious, and the bed with the curtain served as a little fort for them. The building seemed designed as an office building, so the floor was solid (soundproof), and the ceiling was high. A fully equipped kitchen with a large fridge was perfect! They also have a huge laundry room and a decent gym. The laundry room has some games, so kids can enjoy that too, and having laundry on site is extremely helpful with children. The shower area was a bit tricky, but as long as your kids can shower, it's all good. Well-thought-out design. In addition to all of that, the staff were very nice and helpful. Thank you so much! Wall Street is a great location for kids — our kids particularly enjoyed the playground at Battery Park, a nice indoor playground near NYSE, ferries to see the Statue of Liberty, taking one subway stop to visit the Transit Museum, and the tour bus we could hop on from Trinity Church, etc. Anyway, we highly recommend this hotel 👍