2/10 Terrible
Chee Pheng
Traveled with family
Jun 8, 2025
My family and I stayed for 3 nights here. This is one of the worst hotels I have stayed in. The only plus point is its location which is near to Sol Metro Station. Other than that, it is a long list of negatives:
1. Noisy air con - a loud rumbling sound appears whenever the air con speed is switched to "2" or "3". Sounded to the property manager who offered a room meant for 2, too small for my group of 3 adults. In the end, we could only leave the air con speed at "1" throughout our stay.
2. Noisy - contrary to info presented at booking, the rooms were not well sound-proof. I could hear clearly the conversation of people staying next to my room, past midnight. People at the restaurants next to the hotel continued to party till 4-5 am. It affected our sleep throughout our stay.
3. The water in the shower was too warm. When told, the property manager suggested that I did not know how to adjust the taps. It was until I insisted that the room attendant come to my room that they agreed it was the hotel's problem. After fixing it, the water pressure became too low. By then, I have given up asking them to fix the problem.
4. Extremely poor service - while the property managers on site were all polite, they couldn't resolve issues or did not do what they promised. The TV remained in non-working condition throughout our stay despite them promising to resolve.
While some may think that the issues above are trivial, I think these are basic expectations for a hotel that charges up to
Chee Pheng
Stayed 3 nights in Jun 2025
