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Petit Palace Arenal

3.0 star property

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Photo gallery for Petit Palace Arenal

Room (for 5 people) | 1 bedroom, minibar, in-room safe, desk
Lobby lounge
Daily buffet breakfast (EUR 15 per person)
View from property
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pet friendly
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Calle del Arenal, 16, Madrid, Madrid, 28013
  • Puerta del Sol
    ‪3 min walk‬
  • Plaza Mayor
    ‪3 min walk‬
  • Royal Palace of Madrid
    ‪8 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, minibar, in-room safe, desk

Standard Double Room

  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, minibar, in-room safe, desk

Quadruple Room

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Basic Double Room

Basic Double Room | 1 bedroom, minibar, in-room safe, desk

Basic Double Room

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | 1 bedroom, minibar, in-room safe, desk

Triple Room

  • 215 sq ft
  • Sleeps 3
  • 3 Twin Beds

Similar properties

View from property

Petit Palace Puerta del Sol

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, (1003)
$368 nightly
The price is $368 total
includes taxes & fees
Petit Palace Puerta del Sol

About this property

Petit Palace Arenal

3-star hotel in Madrid Centro
Free use of bicycles, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Petit Palace Arenal offers 68 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with digital channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.
Petit Palace Arenal features multilingual staff, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wired and wireless Internet access. This Madrid hotel also offers laundry facilities, dry cleaning/laundry services, and room service (during limited hours).

Petit Palace Arenal is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 28 per day); discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Nearby parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers central heating or air conditioning, depending on the season.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year

Property is also known as

Petit Palace Opera Hotel Madrid
Petit Palace Arenal Hotel
Petit Palace Arenal Hotel Madrid
Petit Palace Arenal Madrid
High Tech Petit Palace Arenal Hotel Madrid
Petit Palace Opera Hotel
Petit Palace Opera Madrid
Petit Palace Opera
Petit Palace Arenal Hotel
Petit Palace Arenal Madrid
Petit Palace Arenal Hotel Madrid

Petit Palace Arenal Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 520 out of 1001 reviews
Rating 8 - Good. 351 out of 1001 reviews
Rating 6 - Okay. 92 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Stayed 5 nights in Nov 2024

4/10 Poor

Ingrid

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
For the price we paid, this hotel did not meet our expectations. We were particularly astounded that there was no basic coffeemaker either in the room (as would be reasonably expected in a 3-star hotel), or at the very least in the tiny common area on the ground floor or elsewhere in the hotel; and staff said we couldn’t even order a coffee during their breakfast period in the -1 level dining room unless we paid for their 14 euro pp breakfast. They gave us a kettle for our room and we ended up buying our own milk and instant coffee (not that instant could ever replace a good espresso but we were making do till we would get out for the day!) but for about 500 euros (about $740CA) for a 3 night stay, they should do better (in this case they literally could have brought us a few packets of instant and some creamers - at least something to demonstrate an attempt to address our needs). Expedia tried to get a refund on our behalf for our last night (so we could leave a day early and find another hotel), but the management refused to accommodate this request. With so many other better options in the vicinity, hotels that we know take more care to make guests feel welcome (e.g. a mini local wine bottle or cookies at arrival, a coffee station and microwave in a common area, as we experienced in similar 3-star hotels in Barcelona and Malaga ) this hotel should make some relatively minor adjustments so that guests can feel welcome and cared for for the price we pay.
Stayed 3 nights in Dec 2024

10/10 Excellent

ANALIZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2024

10/10 Excellent

MARISELA, miami

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, and beautiful . well located to evrything. Easy parking.
Stayed 1 night in Nov 2024

10/10 Excellent

Dean

Clean hotel with good facilities. The mattress needs changing, but otherwise great stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located at an enviable area of Madrid. Staff is very friendly. We had a situation with the room that Ana, the property manager was able to solve in a breeze. She is an asset to the hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2024

10/10 Excellent

Lisliet

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great attention by the front desk.
Stayed 1 night in Oct 2024

8/10 Good

Marge

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great location
Stayed 2 nights in Oct 2024

6/10 Okay

Carmela

Traveled with family
Liked: Staff & service, property conditions & facilities
The place is in a bustling shopping area with a plethora of dining options. The staff is great and attentive to the guests’ needs. The check-in and check-out process was a breeze. The cleanliness aspect could use some improvement. We stayed on the 1st floor and there were 2 mini cockroaches lurking by the curtains that we had to get rid of. I am not sure if this is a norm in this side of town. Otherwise, it was a pleasant stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! You have everything nearby. Room and bathroom were spotless. Good breakfast reasonably priced. Miguel at the front desk went above and beyond. Gave us a lot of suggestions on what to do and where. Didn’t mind answering a million questions that we had and always greeted us with a smile. We definitely recommend Petite Palace Arenales!
Stayed 4 nights in Sep 2024

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mora than excellent location...
Stayed 4 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vanessa and Miguel at the front desk were amazing! We had issues with our flight details and they called the customer service line for us and waited on hold to ensure we were able to get the proper support from the airline in English. They went above and beyond which we really appreciated. Location could not be better and the room was clean and spacious even for a family of four.
Stayed 1 night in Sep 2024

8/10 Good

mathivannan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Azfar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Staff is good.
Stayed 3 nights in Aug 2024

10/10 Excellent

Silvia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is very cute and placed exactly 10min walking from all main attractions. It is very clean and Nadia was very nice as well. The rokm was ready when you arrived so we were able to get situated quite early. A lot of shopping areas and dining options. For a great stay vs the money spend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kristy, Citrus Heights

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is wonderful and so are the staff members!! The rooms were awesome! We had some trouble getting back from the “main part” of the city because the hotel was considered far.
Stayed 3 nights in Jul 2024

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
This property was fine for our 2 night stay, but our air conditioning did not function very well so we were a little warm.
Stayed 2 nights in Jun 2024

10/10 Excellent

Michal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024