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NH Collection Palacio de Tepa

5.0 star property

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Photo gallery for NH Collection Palacio de Tepa

Meeting facility
Creator video
Reception
Deluxe Room (View) | Premium bedding, minibar, in-room safe, desk
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$225
includes taxes & fees
Jan 11 - Jan 12, 2026

Explore the area

View in a map
Calle de San Sebastián 2, Madrid, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

9.2 out of 10
Wonderful
(22 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Single Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room (View)

Deluxe Room (View) | Premium bedding, minibar, in-room safe, desk

Deluxe Room (View)

9.6 out of 10
Exceptional
(9 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite (View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (View)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Junior Suite (Extra Bed 3 Ad with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 3 Ad with View)

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Family Room (2 Adults + 1 Child)

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (3 Adults)

Premium bedding, minibar, in-room safe, desk

Family Room (3 Adults)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Junior Suite (Extra Bed 2A + 1Ch with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 2A + 1Ch with View)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

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About this property

NH Collection Palacio de Tepa

5-star hotel in Madrid Centro
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, massage/treatment rooms, and 24-hour room service are onsite. Housekeeping is available on request.
NH Collection Palacio de Tepa offers 83 accommodations with minibars and laptop-compatible safes. Accommodations are furnished with double sofa beds. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and 3 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 646 square feet (60 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, spa services, and a library. Onsite parking is available (surcharge).

NH Collection Palacio de Tepa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:30 AM.
Entre Letras - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 40 per day)
  • Valet parking on site (EUR 40 per day)
  • Limited onsite valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 24 for adults and EUR 35 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Entre Letras

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • In-room sofa bed
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 646 square feet of conference space
  • Business center

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 24 for adults and EUR 35 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Nh Palacio
Nh Palacio Tepa
Nh Palacio Tepa Hotel
Nh Palacio Tepa Hotel Madrid
Nh Palacio Tepa Madrid
NH Collection Palacio Tepa Hotel Madrid
NH Collection Palacio Tepa Hotel
NH Collection Palacio Tepa Madrid
NH Collection Palacio Tepa
Nh Palacio De Tepa Hotel Madrid
NH Collection Palacio de Tepa Hotel
NH Collection Palacio de Tepa Madrid
NH Collection Palacio de Tepa Hotel Madrid

NH Collection Palacio de Tepa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1005 reviews
Rating 8 - Good. 230 out of 1005 reviews
Rating 6 - Okay. 57 out of 1005 reviews
Rating 4 - Poor. 17 out of 1005 reviews
Rating 2 - Terrible. 10 out of 1005 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast: food and staff
Stayed 4 nights in Sep 2025

8/10 Good

steglio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great breakfast.
Stayed 3 nights in Sep 2025

10/10 Excellent

DAVID

Stayed 2 nights in Sep 2025

10/10 Excellent

sinha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in gritty neighborhood

The neighborhood is a little edgy, gritty. Also construction on the road outside went from 7 to 7, so forget a siesta.
Stayed 2 nights in Sep 2025

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very walkable to restaurants, shopping, live music and attractions. We enjoyed the clean room with a very comfortable bed and nice pillow options. The breakfast buffet had a good selection. And the staff was very friendly and helpful. We would definitely stay here again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rudiann

Liked: Cleanliness, staff & service, property conditions & facilities
The property exuded cleanliness and beauty, creating an inviting atmosphere. The staff members were remarkably generous and attentive, going above and beyond to ensure a memorable experience.
Stayed 5 nights in Aug 2025

10/10 Excellent

Arsen

Stayed 1 night in Sep 2025

10/10 Excellent

Kaajal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. Staff is very nice. I had a package delivers to the hotel and they had brought it to my room without me asking them which was a very nice surprise. Location is great. Lots of cafes and restaurant options near by. Would stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice, clean, beautifully decorated. breakfast was excellent!! everybody in reception very friendly and helpful
Stayed 2 nights in Aug 2025

4/10 Poor

Scott

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

nice tiny place

I felt the rooms were super small for 3 adult people. The bathroom was really really small
Stayed 1 night in Aug 2025

8/10 Good

Sue Jean

Cleaning service was not the best
Stayed 2 nights in Aug 2025

10/10 Excellent

Yamilka Rodriguez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 6 nights in Aug 2025

6/10 Okay

BRUNO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The AC in the room was not working properly. Madrid is HOT and the regulations that you cannot handle your own temperature socks.
Stayed 1 night in Aug 2025

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 4 nights in Aug 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was located in the exact location we wanted to be in. Many dining and shopping options. We will definitely recommend to others and will stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sheila Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean , nice selection to choose in their breakfast buffet .
As soon as we arrive, Staff welcome us with warm smile and glass cava
Nice view from our suit
Complimentary bottle of wine in the room
Room is nice and clean
Stayed 2 nights in Jul 2025

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great long stay at Palacio de Tepa. The location was perfect and within walking distance to main sites! The staff are fabulous too!
Stayed 10 nights in Jul 2025

10/10 Excellent

JOE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Collection never disappoints. Always outstanding
Stayed 2 nights in Jul 2025

8/10 Good

Marietta

Stayed 1 night in Jul 2025