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Hotel ILUNION Pio XII

4.0 star property

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Photo gallery for Hotel ILUNION Pio XII

Lobby sitting area
Lobby sitting area
Terrace/patio
Daily buffet breakfast (EUR 18 per person)
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pet friendly
  • Parking available
  • 24/7 front desk
$107
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
Avenida Pio XII, 77, Madrid, Madrid, 28016
  • Place, Plaza de Castilla
    ‪19 min walk‬
  • Place, Bernabéu Stadium
    ‪3 min drive‬
  • Place, Gran Via
    ‪8 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬

Room options

View all photos for Double Room with Extra bed

Down comforters, in-room safe, desk, laptop workspace

Double Room with Extra bed

9.6 out of 10
Exceptional
(12 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double Room with Extra bed, 2 Adults and 1 Child

Down comforters, in-room safe, desk, laptop workspace

Double Room with Extra bed, 2 Adults and 1 Child

8.6 out of 10
Excellent
(17 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double Room, Pet friendly

Double Room, Pet friendly | Down comforters, in-room safe, desk, laptop workspace

Double Room, Pet friendly

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room

Down comforters, in-room safe, desk, laptop workspace

Double Room

9.0 out of 10
Wonderful
(67 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, in-room safe, desk, laptop workspace

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Single Room

Down comforters, in-room safe, desk, laptop workspace

Superior Single Room

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room

Down comforters, in-room safe, desk, laptop workspace

Single Room

8.2 out of 10
Very good
(11 reviews)
  • 269 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel ILUNION Pio XII

4-star hotel in Chamartín
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and self parking.
Hotel ILUNION Pio XII offers 214 accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and 6 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 4306 square feet (400 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Hotel ILUNION Pio XII is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Pio XII Restaurant - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Self parking on site (EUR 18 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Pio XII Restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4,306 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Self parking fee: EUR 18.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus eco-friendly cleaning products

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Property is also known as

Confortel Pio
Confortel Pio XII
Confortel Pio XII Hotel
Confortel Pio XII Hotel Madrid
Confortel Pio XII Madrid
Pio XII Confortel
Hotel ILUNION Pio XII Madrid
Hotel ILUNION Pio XII
ILUNION Pio XII Madrid
ILUNION Pio XII
Hotel ILUNION Pio XII Hotel
Hotel ILUNION Pio XII Madrid
Hotel ILUNION Pio XII Hotel Madrid

Hotel ILUNION Pio XII Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1033 reviews
Rating 8 - Good. 263 out of 1033 reviews
Rating 6 - Okay. 83 out of 1033 reviews
Rating 4 - Poor. 25 out of 1033 reviews
Rating 2 - Terrible. 20 out of 1033 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in May 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very consistent excellence, great staff. Rooms, eyc. Hotel is well communicated with public transport. The only drawback is that there are mo stores or restaurants nearby within a short walk. However a bus ride for 1.50 euros gets you these place. Bus stop is in front of hotel for several buses.
Stayed 7 nights in Jun 2025

10/10 Excellent

John, Wakaw Lake

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. We were there for 6 days. No complaints. Everything was top notch. Buses and Metro were close by so easy to come and go during the day. Totally recommend this hotel.
Stayed 5 nights in May 2025

8/10 Good

Ruben, Caracas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 4 nights in May 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel. It has everything you need and the staff is super friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 8 nights in May 2025

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old. The AC is down for two hours on the first day
Stayed 2 nights in May 2025

10/10 Excellent

francisco

Stayed 1 night in Jun 2025

10/10 Excellent

Wargner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien!!
Stayed 3 nights in May 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jun 2025

10/10 Excellent

francisco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel and nice location
Stayed 1 night in May 2025

6/10 Okay

leon

Liked: Cleanliness, staff & service
Can be better
Stayed 1 night in May 2025

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Wambui

Stayed 1 night in May 2025

4/10 Poor

Jose, Springville

Traveled with family
Disliked: Property conditions & facilities
Second time in this hotel, first time in 2017 excellent. No this time, lobby and dinning area look awesome; but when you get the room looks completely different. All the walls dirty, the sink and shower drain don’t work properly ( both ) the bathroom door handle it is broken ( I did not reported it; but I don’t know why the cleaning worker don’t reported it ), the toilet seat also broken, not body cream provided, the toilet paper very very cheap. I think, we will not return to Madrid; but if we do, for sure, for sure don’t stay in this 2 1/2 star.
Stayed 6 nights in May 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. Very clean, staff extremely helpful and breakfast buffet was great. Would definitely recommend staying here.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel at Madrid,

Stayed 2 nights in Apr 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in May 2025

4/10 Poor

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at this location many times and at other Illunion hotel locations as well. After this experience I think we will change that habit. We arrived three hours early after having flown 16 hours and wanted to rest, if possible, for a few hours before going to see our new niece. I am a Premium Expedia member who is elegible for free upgrades, early check-ins and late check-outs when possible. This hotel is listed as participating in Expedia's VIP member program, but decided to charge us and extra €20 for early check-in anyway. I requested a refund after remembering that early check-in should have been one of my Premium member benefits but I never received a response.
Stayed 1 night in May 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent location
Stayed 5 nights in Apr 2025

10/10 Excellent

DEYWIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025