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The Westin London City

5.0 star property

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Photo gallery for The Westin London City

Dinner served, local cuisine
Creator video
Property amenity
Dinner served, local cuisine
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Pet friendly
  • Room service
$470
includes taxes & fees
Sep 19 - Sep 20

Explore the area

View in a map
60 Upper Thames Street, London, England
  • Tower of London
    ‪16 min walk‬
  • Tower Bridge
    ‪4 min drive‬
  • London Eye
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for Signature Room, 2 Double Beds

Signature Room, 2 Double Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Signature Room, 2 Double Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, River View (The Grosvenor Residence, View)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 3 Bedrooms, River View (The Grosvenor Residence, View)

  • 1770 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Balcony, River View (The Cadogan Residence, View)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 3 Bedrooms, Balcony, River View (The Cadogan Residence, View)

  • 1770 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Executive Suite, 1 Bedroom, City View

  • 1023 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Luxury Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Signature Room, 1 King Bed

9.4 out of 10
Exceptional
(22 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (View)

Suite, 1 Bedroom, Non Smoking (View) | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite, 1 Bedroom, Non Smoking (View)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds

Luxury Room, 2 Double Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Luxury Room, 2 Double Beds

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

The Westin London City

5-star London hotel, connected to a rail/subway station in London City Centre
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
The Westin London City offers 226 air-conditioned accommodations with tablet computers and minibars. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, The Westin London City features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6458 square feet (600 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, spa services, and multilingual staff.

The Westin London City is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hithe + Seek - This cocktail bar specializes in local cuisine and serves dinner and light fare. Happy hour is offered.
Mosaic - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.2 miles (GBP 32 per day)
  • Onsite parking available only on request

Food and drink

  • Daily English breakfast available 6:30 AM to 10:30 AM for a fee: GBP 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hithe + Seek
  • Mosaic

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • 7 meeting rooms
  • Computer station

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways (41 inches high)
  • Hardwood flooring in room
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services
  • Tablet computer

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 50 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 30 per person
  • Nearby parking fee: GBP 32 per day (984 ft away)
  • Pet fee: GBP 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

The Westin London City Hotel
The Westin London City London
The Westin London City Hotel London

The Westin London City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 232 out of 301 reviews
Rating 8 - Good. 40 out of 301 reviews
Rating 6 - Okay. 17 out of 301 reviews
Rating 4 - Poor. 4 out of 301 reviews
Rating 2 - Terrible. 8 out of 301 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic hotel. The location is not great but Uber is everywhere and the Tube is a quick walk. Would definitely stay here again. Special shout out to Stalin at the front desk!
Stayed 6 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Stayed 3 nights in May 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chad, Waxhaw

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing. The staff is incredible and everyone was incredibly kind to my kids. Close to many of the sites of London and definitely walkable. My family would absolutely stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent all very helpful and friendly. My family and I had excellent interactions with each member from the day we checking in to checking out. The property is well maintained. It's within walking distance of restaurants, public transportation and right on the river. We walked to landmarks in both directions on the waterfront. The only surprise was that the guest rooms don't have a view of the river.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jia-Chyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was near the service elevators, around 7am each day - there were loud noises (almost sounded like motor belt moving).
Stayed 5 nights in Apr 2025

8/10 Good

Ji Ho

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the staffs. Rooms are clean. Restaurant options and attractions are very limited as the property is near financial district.
Stayed 1 night in Mar 2025

10/10 Excellent

Glenda, hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 3 nights in Mar 2025

10/10 Excellent

nancy, Southampton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proprety was very nice and clean, staff were very nice. its a quiet area, they only thing it was far from shops so that would be the only reason I would not stay there agian as I like to walk to shops.
Stayed 3 nights in Mar 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Megha

Stayed 6 nights in Feb 2025

10/10 Excellent

Lorin

Stayed 2 nights in Feb 2025

10/10 Excellent

Lachaunte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellence
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5* weekend stay

Had the most incredible stay here. The hotel looks brand new, smells amazing and all of the staff and the service they provide is top class. The spa and gym are excellent, gym is very well equipped with everything needed to have a great workout. The pool, jacuzzi and steam room area are great to spend a morning unwinding in. The rooms are large and spacious with all the amenities needed and beds are large and comfy. Finally the breakfast was amazing. Really enjoyed our stay and will definitely recommend this amazing hotel to others.
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Cherelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent Hotel, except the bar.

Great location, close to the financial district and very walkable. Rooms were great, check in was amazing and friendly. My only negative was the bar. The service at the bar was poor, and there were multiple nights when they shut the bar early even when there were loads of people there.
Stayed 4 nights in Jan 2025

10/10 Excellent

Diego

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Service... Muhammad and the team, excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, hotel was very comfy. Pool temperature was a bit cold for London and Jacuzzi was barely 70 degrees but it was still nice to decompress after a long days walk. Great walking distance to many attractions and restaurants.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing excellent beautiful!

Amazing staff, excellent service and beautiful hotel in a perfect location. The food was top-tier too!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and comfortable. Great breakfast.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Manish

Liked: Cleanliness
Disliked: Staff & service

Did not meet the standards

The worst Westin I have stayed. The TV did not have Netflix and the hotel staff could not connect. The front staff at the reception was helpful. The lounge did not have any decent food.
Stayed 5 nights in Dec 2024