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The Pelham London - Starhotels Collezione

5.0 star property

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Mews Suite | Frette Italian sheets, premium bedding, minibar, in-room safe
Lobby
King Suite | Frette Italian sheets, premium bedding, minibar, in-room safe
2 bars/lounges
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Gym

Explore the area

Map
15 Cromwell Place, South Kensington, London, England, SW7 2LA
  • Natural History Museum
    ‪3 min walk‬
  • Hyde Park
    ‪12 min walk‬
  • Royal Albert Hall
    ‪12 min walk‬
  • London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Executive Room

Executive Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Executive Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double Room

Cosy Double Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Cosy Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

King Suite

  • 1098 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby lounge

The Bailey's Hotel London Kensington

  • Free WiFi
  • Restaurant
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  • Gym
4.5 out of 5, Wonderful, (2029)
$348 nightly
The price is $348 total
includes taxes & fees
The Bailey's Hotel London Kensington

About this property

The Pelham London - Starhotels Collezione

5-star hotel in London City Centre
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 5-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 570 square feet (53 square meters) include conference space. This Georgian hotel also offers a 24-hour fitness center, a library, and multilingual staff.

The Pelham London - Starhotels Collezione has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 24 for adults and GBP 12 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Trattoria

Things to do

  • 24-hour gym
  • Library

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 570 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby
  • Georgian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 40 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 for adults and GBP 12 for children
  • Pet fee: GBP 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

The Pelham London - Starhotels Collezione Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 538 out of 866 reviews
Rating 8 - Good. 244 out of 866 reviews
Rating 6 - Okay. 56 out of 866 reviews
Rating 4 - Poor. 21 out of 866 reviews
Rating 2 - Terrible. 7 out of 866 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so accommodating and friendly and the hotel itself is wonderfully appointed and charming. We will definitely be back!
Stayed 1 night in Mar 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well-kept hotel. Very good location. Excellent service from everyone. Great value for the price we paid.
Stayed 2 nights in Feb 2025

10/10 Excellent

Brandylyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pelham was magnificent - Perfect in everyway! BEST - location CAN'T be beat. across from tube station! tons of restaurants nearby. etc etc. STAFF - wonderful SOOO nice. Gabriel (concierge) was wonderful, and so helpful in details. rest of staff gracious and nice. room - large and sooo comfortable.
Stayed 4 nights in Feb 2025

10/10 Excellent

Helen

Stayed 2 nights in Feb 2025

8/10 Good

Malcolm

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed with great bed linen which is always a sign of a good hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Super location All easy and no hassle. Super with a child
Stayed 1 night in Feb 2025

10/10 Excellent

Arelisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service by the staff here was exceptional. The staff went above and beyond. The accomodations were unmatched, my family and I felt very well taken care of. I highly recommend this hotel they have everything you need!
Stayed 5 nights in Jan 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Dec 2024

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean and close to everything
Stayed 5 nights in Jan 2025

10/10 Excellent

Jason

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks to the brilliant staff for the great service for my anniversary.
Stayed 1 night in Dec 2024

10/10 Excellent

Ben

Stayed 1 night in Dec 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Georg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service! Always love this hotel
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Good location, questionable other things.

Good location hotel. Narrow stairs. No elevator to our room. Paper thin walls. Toilet takes 10-15 minutes to refill cisterne before can be used again. Surprise sur charge for “service” to tip staff added at check out. No mention of this at booking or checkin. Supposedly voluntary so I declined. Order only breakfast restaurant was slow to bring coffe and continental. No won’t be back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Very cordial
Stayed 2 nights in Nov 2024

8/10 Good

Salwa

Stayed 2 nights in Nov 2024

6/10 Okay

Karen

Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Stayed 6 nights in Sep 2024

10/10 Excellent

alice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t stayed at the Pelham for several years and the staff and service was fabulous. Anna at the front desk was so nice and helped. Thomas the concierge was amazing. He helped me with which tube to get on as well as walked with us to the train platform so we didn’t need to carry our luggage. He was an amazing asset to the hotel. We will be back!!
Stayed 2 nights in Oct 2024